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"Help Desk Introduction Guide"
by -
nanoDesk technologies
If you are considering starting a help desk or want to learn about help desks, this is the guide for you. This document starts with defining the role of the help desk and moves into the value of a help desk, current market trends and some of the key issues around starting a help desk. A good overview and introduction to help desks.
Download this in "pdf" format by clicking on the title
above (requires Acrobat Reader).
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