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"Selecting Customer Support Technology: 25 Considerations"
by North Highland Company
You may have reached a point in your service organization that has caused you to consider the purchase of new technology to meet your growing needs. You're wise to consider technology and your also wise to read this booklet. After all, you probably know that while technology can be an answer to a growing service demand, it can also be the source of great frustration. Poorly chosen or implemented technology can cause as many problems as it solves. You can avoid these problems, however, by keeping a few important things in mind.
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