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"Moving Government Online"
by Avi Hoffer - CEO, Metastorm
Most businesses are using technology to better serve their customers and CRM is still all the rage. But people are citizens first and customers second - is the government doing enough for Citizen Relationship Management?
CIOs and CTOs at local, state and federal level, should be aware of the business and technology issues in providing the public with the right information at the right time, in the right way - to increase service levels and support.
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