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"Investing in the Help Desk"
by Karen Schoemehl - Vice President of Consulting, Support Technologies
The Help Desk of the new millennium is one that will play an integral role in any business that is seeking competitive advantage. An effective Help Desk is a natural step in the evolution of business technology. Help Desk managers and directors who want to get their initiatives approved and implemented need to learn to communicate their needs to senior management effectively. This white paper provides insight into the key economic drivers of the Help Desk and how to communicate them.
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