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"Case Study: Quality Management at Spherion"
by -
Witness Systems
Spherion Corporation builds talent, technology and outsourcing solutions to help clients efficiently deploy human capital and improve their bottom line. The company's outsourcing division has 11 call centers in six states and engages in more than 50 million customer contacts each year. The company uses Witness Systems' eQuality software to record, evaluate and analyze customer contacts to enhance the quality of customer interactions and position itself as the right customer relationship management partner for its clients. Read the details in this case study.
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