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"Natural Language Engines for Advanced Customer Interaction"
by Banter, Inc.
Natural Language processing can bridge the gap between software applications and people by offering intelligient software and applications that enable enterprises to build better customer relationships, get more value out of unstructured information, and work smarter. This paper
describes why Customer Relationship Management (CRM) applications in particular are enhanced significantly by natural language processing.
Download this in "pdf" format by clicking on the title
above (requires Acrobat Reader).

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