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Oracles Good Intentions for Applications    Oracle's management held a "Better Together" launch event to discuss the future of the applications business now that the PeopleSoft acquisition has been completed. (IntelligentCRM.com) entire article >>
 
 
 
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The Cost of Building Speech Applications in Contact Centers - Building a sophisticated, natural language-like speech applications for your contact center generally pays for itself in 3 to 12 months, even though the start-up costs are high. It's rare to develop a contact center speech system for less than $250K today; many are in the $500K to $1 million range and some cost more than $1 million. Despite the high start-up costs, companies are investing, albeit slowly, because the pay-back and contribution to their bottom line and customer satisfaction is very real. It's not a case of analysts theorizing about the benefits for companies. There are hundreds and, by now, possibly thousands of very satisfied users of speech recognition applications.   (Donna Fluss, DMG Consulting - 2/10/2005)
 
Weeb Analytics Revived - Web Analytics Revived: Complementing Content Management Systems with Web Analytics to Ensure the Bottom Line   (Brain Platz, SilkRoad Technology - 2/9/2005)
 
Should Email Be Revamped? - Email is becoming an integral part of CRM solutions, collaboration suites, knowledge management solutions, and BI applications, forcing generic-email system vendors to develop flexible solutions.   (Coreen Bailor, destinationCRM - 2/8/2005)
 
What does Love Got to Do with Business and Profitability? Customer Care Expert Says, EVERYTHING! - What's love got to do with business? According to JoAnna Brandi, publisher of the Customer Care Coach(r), it has everything to do with keeping employees engaged & empowered, customers happy and loyal, and the bottom line growing strong.   (JoAnna Brandi, Customer Care Coach - 2/7/2005)
 
Fight Internal Fraud - When people hear the term "internal fraud," the name Kenneth Lay may come time mind. While the Enron scandal certainly made headlines, you might be surprised to know that this type of fraud-financial statement fraud-only accounts for 8 percent of all fraud. It is the other 92 percent of fraud that people should, in fact, be concerned with.   (Joel Bartow, ClientLogic - 2/4/2005)