Press Release - For Immediate Release
Innovation and Impact is Theme of Industry Day at Support Services Conference & Expo
NEEDHAM, Mass., Aug. 18 -- Ziff-Davis (NYSE: ZD - news) today announced that opening day of Support Services Conference & Expo - Fall '98 has been designated as Industry Day. The inaugural Industry Day will focus upon the effects that this industry is having on business, recognize significant new products and services, and celebrate recent successes within the industry. Support Services Conferences & Expo, the premier event for customer service and technical support, will be held at the Moscone Center in San Francisco, September 8-11.The customer service and technical support industry is one of the fastest growing segments within the IT market. In recognition of this, Support Services Conference & Expo provides help desk, technical support, customer service, call center, and sales and marketing professionals with innovative ideas and perspectives, new technologies and resources, and networking opportunities to increase productivity and improve relationships. Industry Day will commence at 1:00 p.m. on Tuesday, September 8 with welcoming remarks by San Francisco Mayor Willie Brown, followed immediately by the Knowledge Maximizer Session. Kurt Johnson, Program Director of Services and Systems Management Strategies at META Group; Pete McGarahan, Executive Director of Help Desk Institute; and Bill Rose, Founder and Executive Director of Software Support Professionals Association will provide an overview of the new products and services that are being exhibited at Support Services Conference & Expo. The Expo floor will open following this session at 2:00 p.m., and several exhibitors will sponsor both afternoon and evening receptions at their booths to continue the Industry Day theme of open communication and relationship building.
The State-of-the-Industry Keynote, entitled ``Building Customer Loyalty through Innovation and Technology'', will wrap-up Industry Day. Beginning at 6:30 p.m., Moderator Jim Louderback, Vice President and Editorial Director of ZDTV; Mark Barrenechea, Vice President, Front Office Applications, Product Development, at Oracle Corporation [Nasdaq:ORCL - news]; Tony Zingale, President and CEO of Clarify Corporation, Inc.; and John Luongo, CEO of The Vantive Corporation [Nasdaq:VNTV - news] will share their accomplishments, challenges and visions of the future. Following this discussion, The Vantive Corporation will sponsor the Conference Party.
``This unique program is designed for exhibitors and attendees to participate in interactive discussions about the trends, techniques and solutions in today's service and support industry,'' said David Ferrante, General Manager, Support Services Conference & Expo. ``The Industry Day presentations will provide attendees with the ultimate guide to the Expo floor and what's happening in the industry.''
About ZD Events
ZD Events is the world's leading producer of information technology events, with products ranging from the IT industry's largest exhibitions to renowned educational programs, custom seminars and specialized vendor marketing programs. It brings together the high-profile, high-impact COMDEX and WINDOWS WORLD brands with the educational focus and depth of
NetWorld+Interop, Seybold Seminars and other leading industry events. ZD Events serves more than 5,000 exhibiting companies and two million attendees through over 50 events in 18 countries. These events have revolutionized the way computers are bought, sold and distributed. ZD Events is the events group of Ziff-Davis.
About Ziff-Davis
Ziff-Davis is a leading integrated media and marketing company focused on computing and Internet-related technology, with principal platforms in print publishing, tradeshows and conferences, online content, market research and education. The Company provides global technology companies with marketing strategies for reaching key decision-makers.
For more information about Support Services Conference & Expo, visit http://www.ssce.com. For media accreditation contact Mary Ellen Collins, ZD Events, at mary_ellen_collins@zd.com or 781-433-1758.
ZD EVENTS, the ZD EVENTS logo, the ZD logo, Support Services Conference & Expo, COMDEX, NetWorld+Interop and Seybold Seminars are trademarks or registered trademarks owned or used under license by ZD Events Inc., a wholly owned subsidiary of Ziff-Davis Inc., and may be registered in the United States and other countries. Help Desk Institute, HDI, Software Support Professionals Association, and SSPA are trademarks owned or used under license by ZD Inc. WINDOWS WORLD is a registered trademark of Microsoft Corporation. NetWorld is a service mark of Novell, Inc. Other product and company names mentioned may be trademarks of their respective owners.
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