Press Release - Ziff Davis
Company ProfileStrategic Customer Service and Technical Support Solutions to be Showcased at Support Services Conference & Expo
NEEDHAM, Mass., Feb. 23 -- Ziff-Davis (NYSE: ZD) today announced that Support Services Conference & Expo will provide innovative ideas and strategies, new technologies and resources, and valuable networking opportunities to customer service, help desk, technical support, and call center professionals. Celebrating its 10th anniversary, Support Services Conference & Expo will highlight ways organizations can enhance customer satisfaction, increase customer loyalty, improve profitability, gain competitive advantage, and maximize staff productivity. Co-located with ZD's Customer Relationship Management Conference & Expo, the event will be held at the Washington Convention Center (Washington, DC), March 27 - April 2. The event also marks the 10th anniversary of Help Desk Institute and Software Support Professionals Association, and will serve as the biannual membership meetings for both associations. The event's legacy of providing professional development and networking opportunities is invaluable, offering attendees the ultimate industry experience. The exhibits, conference sessions, and special programs will showcase how support services tools and techniques provide strategic solutions to critical business issues.
Over 175 leading companies will showcase the latest support services products and services including call tracking technologies, call center applications, customer information systems, knowledge systems, help desk solutions, and Web support technologies. Among the exhibitors that will be displaying these tools are Bendata, Knowlix Corporation, Network Associates, Peregrine Systems, Remedy Corporation, Stream International, Sykes Enterprises, Tivoli Systems, and Vertical Solutions.
As the industry's most comprehensive educational program, the event will examine the most critical issues, the latest trends and hottest technologies in the customer service and technical support market. Attendees will gather practical, how-to information to manage and improve customer relationships and control the true cost of support in more than 90 enriching conference sessions, executive support perspectives, and in-depth tutorials. Some of the highly anticipated sessions include: Electronic Customer Service Comes of Age, Y2K Preparations from the Support Center Perspective, Datamining -- Better Customer Service Through Better Customer Information, Building Online Support Communities, and Secrets of the Most Effective Help Desk Managers.
Industry visionaries will discuss the latest industry trends and issues during three illuminating keynotes. Martha Rogers, Ph.D., partner at Marketing 1 to 1, will moderate the opening keynote, Enterprise One to One: The Power of Relationship Marketing, on Monday, March 29. This presentation will also feature Steve Blank, Founder and Executive Vice President of Marketing at Epiphany; Norm Francis, President and CEO of Pivotal Software; Carol Realini, Chairman of the Board of Chordiant Software; and Lisa Arthur, Senior Director of Product Marketing, Front Office at Oracle Corporation. Keith Bailey, CEO of Sterling Consulting and Co-author of "Customer Service for Dummies", will present Creating Service Partnerships: Three Steps to Service Excellence on Tuesday, March 30. Industry consultant George Spalding will deliver The Productivity Department on Wednesday, March 31.
About Ziff-Davis
Ziff-Davis Inc. is a leading integrated media and marketing company focused on computing and Internet-related technology, with principal platforms in print publishing, trade shows and conferences, online content, television, market research and education. The company provides global technology companies with marketing strategies for reaching key decision-makers. The ZD Events subsidiary of Ziff-Davis is the world's leading producer of information technology events, serving over 5,000 exhibiting companies and two million attendees through more than 60 events in 18 countries. ZD Events' products range from the IT industry's largest exhibitions such as COMDEX, to highly focused events featuring renowned educational programs, custom seminars and specialized vendor marketing programs. For more information about ZD Events, visit http://www.zdevents.com.
For more information about Support Services Conference & Expo, visit http://www.ssce.com or contact Mary Ellen Collins, ZD Events, at mary_ellen_collins@zd.com or (781) 433-1758.
ZD EVENTS, the ZD EVENTS logo, the ZD logo, Support Services Conference & Expo, ZD's Customer Relationship Management Conference & Expo, Customer Relationship Management Conference & Expo, and COMDEX are trademarks or registered trademarks owned or used under license by ZD Events Inc., a wholly owned subsidiary of Ziff-Davis Inc., and may be registered in the United States and other countries. Help Desk Institute, HDI, Software Support Professionals Association, and SSPA are trademarks owned or used under license by Ziff-Davis Inc. Other product and company names mentioned may be trademarks of their respective owners.
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http://www.ssce.com
Contact:
Mary Ellen Collins
ZD Events
(781) 433-1758
mary_ellen_collins@zd.com
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