|
Press Release |
|||
|
Witness Systems Earns Frost & Sullivan "Market Engineering Leadership Award"-- New research from leading market consulting firm reveals widening market share for Witness Systems in performance optimization market --ATLANTA (December 20, 2001) - Witness Systems (NASDAQ: WITS), a leading global provider of multimedia customer interaction recording, performance analysis and e-learning software that enables companies to optimize their customer relationships, today announced that it has been named the recipient of the distinguished "2001 Market Engineering Leadership Award" by Frost & Sullivan, one of the leading international high-technology market consulting firms.As described in Frost & Sullivan's Agent Performance Optimization, Software Markets report, the Market Engineering Leadership Award is presented to the company that has demonstrated its market share leadership through the "implementation of market engineering strategy." As the recipient of this honor, Frost & Sullivan cited Witness Systems' strong capabilities in the "identification of market challenges, drivers and restraints, as well as strategy development and methods of addressing these market dynamics." Through this award and recognition, Frost & Sullivan points to Witness Systems' leadership and the innovation of its eQuality software suite as key drivers that have resulted in the first-to-market solutions that today's rapidly evolving organizations seek to enhance service delivery, increase satisfaction levels and remain competitive. According to the report, Witness Systems rated the highest for market share in the quality monitoring market with 34.7 percent - more than double that of the next highest rated vendor. Witness Systems' "...success can be attributed to a combination of factors and a highly focused strategy on the part of the company. During the past two years, Witness [Systems] has deepened its product feature set and continues to launch new modules." The company was first to market with a simultaneous voice and data recording solution, as well as multimedia customer interaction recording modules - including those focused on e-mail, collaborative chat and Web visitor sessions through customer self-service. Witness Systems also emerged as the first quality monitoring vendor to offer an integrated e-learning module as part of its closed-loop performance optimization process. The new architecture the company unveiled in mid-2001 has been instrumental in adding an "enterprise view" of customer sales and service with the ability to share recorded customer interactions with those inside and outside the contact center to enable collaboration with such groups as the executive team, engineering, sales and marketing. The Market Engineering Leadership Award was determined based on the organization that demonstrated great impact, growth and development in the areas of market share, revenue growth rates, profitability, and market and technology innovation. "We are extremely pleased to be recognized by Frost & Sullivan as both the clear market share and technology innovation leader. We feel this recognition validates the strength of our strategy and vision, as well as our commitment to providing our Global 2000 customers with the market's most innovative solutions," said Dave Gould, president and CEO of Witness Systems. "As reported in Frost & Sullivan's research, we have captured more than one-third of the market, which we believe is a result of our continued growth in new customers, significant follow-on orders from satisfied customers, and replacements of a number of legacy voice recording systems." About Frost & Sullivan Frost & Sullivan, a global leader in international strategic market consulting and training, presents Market Engineering awards to companies that demonstrate the diligence, perseverance, and dedication required to develop a successful business plan and excel in the increasingly competitive global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine Marketing Engineering award recipients in a variety of regional and global market landscapes. Founded in 1961, Frost & Sullivan is headquartered in San Jose, Calif. with offices located worldwide: New York, San Antonio, Toronto, London, Paris, Frankfurt, Beijing, Tokyo, Singapore, Mumbai and Kuala Lumpur. For further information, visit http://awards.frost.com. About Witness Systems Witness Systems (NASDAQ: WITS) is a leading global provider of business-driven multimedia recording, performance analysis and e-learning management software that enables companies to optimize their customer relationships. The browser-based eQuality enterprise collaboration architecture is designed to enhance the quality of customer interactions across multiple communications media, such as the telephone, e-mail and Web, as well as allow companies to capture, communicate and collaborate on customer interactions throughout the enterprise. As an integrated, closed-loop performance optimization solution, eQuality enables companies to record, evaluate, analyze and learn from customer contacts and the touch points they use -- including customer self-service via the Web -- to generate additional revenue, develop staff, and achieve greater customer retention and loyalty. For additional information about Witness Systems and its eQuality software, visit www.witness.com or call 1.888.3.WITNESS. Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995: Information in this release that involves Witness Systems' expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These statements include statements about Witness Systems' strategies in the marketplace, its market position and its relationship with customers. All forward-looking statements included in this release are based upon information available to Witness Systems as of the date of the release, and the company assumes no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. The factors that could cause actual future results to differ materially from current expectations include, but are not limited to, fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with competition; the risks associated with international sales as the company expands its markets; and the ability of the company to compete successfully in the future, as well as other risks identified in the company's Securities and Exchange Commission filings, including, but not limited to, exhibit 99.1 to the company's Annual Report on Form 10-K for the fiscal year ended December 31, 2000 and any other reports filed from time to time with the Securities and Exchange Commission. Witness Systems and eQuality are registered trademarks of Witness Systems, Inc. All other trademarks mentioned in this document are the property of their respective owners. Anne Milner Patton Witness Systems 770.754.8656 apatton@witness.com top of page |
|||