LONDON – (5th October 2004) Witness Systems (Company
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Studies) (NASDAQ: WITS), the global provider of performance optimisation software and services, today announced that it has appointed Aspire Technology as a Preferred Partner. Based in London, Aspire provides solutions based on Witness Systems’ eQuality® suite of customer interaction recording, performance analysis and e-learning applications, and for the first time, its eQuality ContactStore Express. This offering is designed for small- to medium-sized businesses (SMBs) and includes a powerful, easy-to-use, 100 per cent recording solution that requires minimal technical skills to deploy and use in either traditional or VoIP telephony environments. Aspire concentrates particularly on developing business in such key markets as the financial services, retail and travel sectors.
The appointment follows Witness Systems’ recent announcement regarding its Global Channel Sales Programme initiative to expand its indirect business in the UK, which already accounts for over 30 per cent of its revenues. Aspire Technology works with customers to help them realise the maximum value from their IT investment. Aspire’s solutions-based approach is consistent with Witness Systems’ requirement for partners to clearly demonstrate support for performance optimisation in the contact centre, and adopt a consultative and solutions-oriented sales approach.
“We work closely with a number of organisations in the City and in the financial services sector, which highlights the growing requirement for interaction recording systems to help meet compliance demands,” commented Aspire Technology’s Director, Stephen McAlister. “We already had experience with Witness Systems’ eQuality call recording solutions, and are now making the eQuality ContactStore Express offering widely available for SMB companies that are focused on compliance and quality recording.
“From our perspective, this was excellent news, as it meant we could offer a far more in-depth solution to our key markets. While many of our target customers run smaller contact centres, they are often major players in the financial services sector and consequently need the same levels of customer intelligence and performance optimisation,” added Stephen. “Working with Witness Systems provides us with the opportunity to extend the availability and support of its eQuality solutions through the delivery of a range of value-added professional services.”
One customer that is already taking advantage of Aspire’s Witness Systems expertise is px limited, which was established in 2002 when it secured contracts to operate, maintain and manage the £100 million Teesside Gas Processing Plant (TGGP) and the £800 million Teesside Power Station. According to Dean Henderson, IT Co-ordinator for TGGP, “Voice recording is critical to our business, protecting us and our customers. The combination of Aspire’s technical expertise and Witness Systems’ market-leading technology means that we now have a solid solution that gives us the ability to focus on our core business.”
“We’re delighted to add Aspire Technology to our Global Channel Sales Programme, and look forward to working with them as they develop their specialist voice recording and performance optimisation practice,” added David Prince, Head of UK Channels for Witness Systems. “Aspire has assigned dedicated resources to focus on selling Witness Systems’ solutions, and we have certified its team of technical specialists to perform installation and support services. As a Preferred Partner, it has full access to our marketing and technical support, sales development tools and ongoing education. Its skills, combined with these resources, truly extend the availability and support of our eQuality offerings.”
Aspire Technology has developed a series of packaged services to support the implementation of eQuality ContactStore Express. These cover the purchase, installation, commissioning and associated training of a solution for either IP or traditional telephony environments. The solution can record 100 per cent of calls up to 64 channels and enables the identification, storage, recall and replay of any calls via a series of standard queries. Aspire will support either new implementations or upgrade scenarios for customers that already have legacy call recording systems in place.
As part of the company’s Global Channel Sales Programme, Witness Systems is investing in the expansion of its UK indirect business. The company also operates a comprehensive Technical Certification and Support Programme for partners, such as Aspire, that want to provide a range of installation and support services.
About Aspire Technology
in 2003 by a group of experienced IT services professionals. The company focuses on helping customers and suppliers realise maximum value from IT through the provision of in-depth solutions, structured professional services as well as support and maintenance services. Aspire works closely with customers to help rationalise support needs and implement solutions – either directly or through third parties. The company also offers a strong professional services resource, delivering a range of solutions based on best practice and solid experience.
About Witness Systems
Witness Systems (NASDAQ: WITS) provides the contact centre industry’s first integrated performance optimisation software suite to help global enterprises capture customer intelligence and optimise workforce performance. The browser-based eQuality® software is comprised of compliance, high-volume and business-driven recording solutions for customer contact centres and IP telephony, as well as performance analysis and e-learning applications. The closed-loop suite enables companies to capture and retrieve, learn and train, and report and analyse customer interactions and back office transactions to develop staff, generate revenue, reduce costs, and achieve greater customer retention and loyalty. An integrated business consulting, implementation and training methodology enables organisations to maximise their return on investment. For additional information about Witness Systems and its eQuality software suite, visit www.witness.com.
Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems’ expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as “anticipates,” “expects,” “intends,” “plans,” “believes,” “estimates,” and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company’s ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company’s markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in the company’s quarterly report on Form 10-Q for the period ending June 30, 2004, and any other reports filed from time to time with the Securities and Exchange Commission.
Witness, eQuality and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.
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