ATLANTA--(BUSINESS WIRE)--Nov. 22, 2004-- Deloitte, Pelorus Group, Culpepper and Technology Marketing Corporation each validate company's leadership in workforce optimization solutions for the contact center market; Company advances on "Software 500" ranking of world's largest software and services suppliers .
Witness Systems (NASDAQ: WITS - News)(Company
Profile, Past
Stories, Case
Studies) a global provider of performance optimization software and services, today announced that the company and its eQuality® software have been honored by leading contact center and IT analysts, publications and annual rankings for market leadership, technology innovation and revenue growth.
Recognition came from The Pelorus Group's recently published "World Contact Center Recording Systems Market" report; a technology innovation award from Technology Marketing Corporation (TMC) and Customer Inter@ction Solutions magazine; and advancement in rankings published on Software Magazine's "Software 500," the Deloitte "Technology Fast 500" and Culpepper's "50 Fastest Growing Public High-Tech Companies."
Global Leader in Recording Software and Services for Contact Center Market
Dick Bucci, associate consultant with The Pelorus Group and author of its recently published "World Contact Center Recording Systems Market" report, identified Witness Systems as the global leader in recording systems software - as well as the worldwide leader in recording systems software and services - for the contact center market. The Pelorus Group is one of the fastest growing independent market research and training companies in the telecommunications industry.
Bucci commented, "Witness Systems distinguishes itself from its competitors on the basis of product line depth and breadth, IP recording and consulting services. The company is well ahead of the curve in recognizing that recording solutions have applications well beyond contact centers, a direct result of customer feedback."
According to the report, the contact center recording space is transitioning to a software and services model. It states, "Basic economic and technological forces will drive down the hardware component for both full recording and selective recording over the forecast period (2003-2008). The hardware component of full recording systems is projected to drop from 33 percent of the average price per seat in 2003 to only 11 percent in 2008." Such declines in the value of hardware sales will be offset by increases in the sale of new software applications and enhanced customer services. For companies like Witness Systems, this trend bodes well, as the company already has made the transition, with nearly 100 percent of its revenue coming from software and services.
"TMC Labs Innovation Award" for eQuality Vision
Witness Systems has been awarded a TMC Labs Innovation Award for its eQuality Vision solution. After examining an array of applications, checking customer references and conducting extensive research, the TMC Labs team named Witness Systems as one of only 26 winners in the customer interaction space. The awards are designed to recognize products that help carve a new market niche or start a new trend. This year marks the fifth annual installment of the TMC Labs Innovation Awards for Customer Inter@ction Solutions magazine.
eQuality Vision enables the rapid search and retrieval of recorded customer interactions. With its powerful data visualization capabilities, management can easily pinpoint and view interesting or unusual contacts. Through its color-coding classification of calls based on nature and outcome, patterns and trends, key areas of interest are easily identifiable, providing unique visualization that allows users to search through contact recordings and focus on those of interest.
Advancement on Software Magazine "Software 500"
Marking its sixth consecutive appearance to the list, Witness Systems was featured on Software Magazine's Software 500, an annual ranking of the world's largest software and services suppliers. Appearing under the customer relationship management software business category, the company advanced its ranking to Number 178 - a jump from its rating of Number 217 a year prior. Witness Systems was the only workforce optimization vendor to be included in the listing.
The Software 500 has followed the leading software and services providers for more than 20 years, examining the growth and trends of these worldwide organizations. Tracking both public and privately held companies, it provides a comprehensive look at the enterprise software landscape that develops and markets business software/services for a wide variety of industries. The ranking is based on total worldwide software and services revenue for 2003, which includes company license, maintenance and support, training, and software-related services and consulting.
Inclusion on Deloitte "Technology Fast 500"
Witness Systems also has been named to the 2004 Deloitte Technology Fast 500, which recognizes the fastest growing technology companies in North America. Deloitte's ranking is based on percentage revenue growth over five years (1999-2003). Witness Systems appeared at Number 452 this year, with a 361 percent five-year growth rate.
The Technology Fast 500 North America, founded in 1995, is a program of Deloitte & Touche LLP's Technology, Media & Telecommunications (TMT) Group. This year marks the 10th anniversary of Deloitte's Technology Fast 500. Sources for public and private companies that make the list include public company databases, Deloitte's 19 regional Technology Fast 50 programs in North America and direct nominations.
Appearance on Culpepper "50 Fastest Growing Companies"
Appearing under the enterprise software category and ranking Number 25 on Culpepper's 50 Fastest Growing Public High-Tech Companies was Witness Systems. Culpepper and Associates, founded in 1979, focuses exclusively on the technology industry. It conducts worldwide salary surveys, and provides benchmark data for compensation programs, employee benefits and financial operating ratios. Culpepper's Top 50 Tech Companies is its annual ranking of the fastest growing public high-tech companies. Its analysis measures year-over-year revenue growth posted in the second quarter, and includes U.S. based technology companies that have been publicly traded for at least two years and have revenue of at least $75 million.
About Witness Systems
Witness Systems (NASDAQ: WITS - News) provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. The browser-based eQuality® software is comprised of compliance, high-volume and business-driven recording solutions for customer contact centers and IP telephony, as well as performance analysis and e-learning applications. The closed-loop suite enables companies to capture and retrieve, learn and train, and report and analyze customer interactions and back office transactions to develop staff, increase revenue, reduce costs, and achieve greater customer retention and loyalty. An integrated business consulting, implementation and training methodology enables organizations to maximize their return on investment. For additional information about Witness Systems and its eQuality software suite, visit www.witness.com.
Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's quarterly report on Form 10-Q for the period ending September 30, 2004, and any other reports filed from time to time with the Securities and Exchange Commission.
Witness, eQuality and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.
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