Witness Systems Appoints Bill Robinson to Senior Management Team (email this article)

ATLANTA--(BUSINESS WIRE)--Nov. 15, 2004--Witness Systems (Company Profile, Past Stories, Case Studies) (NASDAQ: WITS - News), a global provider of performance optimization software and services, today announced the appointment of Bill Robinson to senior vice president of the Americas.

Leading the Americas region, Robinson is responsible for all operations - including sales, channels, customer support, alliances and field marketing - in North America and Latin America. Working from the company's corporate headquarters, he has nearly 20 years of industry experience in technology, specifically in the software sector. Robinson comes to Witness Systems with a solid senior management background, strong leadership and a proven track record in solution selling both in direct and multi-channel structures.

Prior to joining the company, Robinson served as vice president of North American operations for Actuate Corporation, a world leader in enterprise reporting applications, where he was responsible for the region's sales, services, alliances and field marketing functions. Before that he worked with Business Objects, a world-leading provider of business intelligence software solutions, where he held such positions as vice president of North American channels and vice president of North American sales, managing enterprise, vertical, general business, OEM, and reseller sales and services. His experience also includes work with Cognos, Group 1 Software and Triad Systems Corporation.

"We are very pleased to have Bill on our senior management team. He has already made significant contributions in leading our Americas region since joining us this summer. Bill's experience and proven track record - including successes in scaling organizations from the $100 million revenue mark to the next growth stage - have added an important dimension, bringing the discipline and leadership critical for us to achieve our goals," said Nick Discombe, president and COO of Witness Systems. "With both strong direct and indirect sales experience, as well as success in driving executive-focused campaigns, he is playing a strategic role in helping us build our business, expand our reach and further our market leadership in workforce optimization as we continue to scale the business."

"I've been very impressed by the success Witness Systems has achieved," stated Robinson. "The true partnership culture that we have cultivated with our customers continues to reinforce our focus on and commitment to delivering solutions that meet their enterprise-level business needs, as well as those in their contact center, IP telephony and back office environments. In my role, I remain highly focused on building upon the already established momentum in the Americas, including scaling the business, maximizing market opportunities and moving the company's expansion model forward." About Witness Systems Witness Systems (NASDAQ: WITS - News) provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. The browser-based eQuality® software is comprised of compliance, high-volume and business-driven recording solutions for customer contact centers and IP telephony, as well as performance analysis and e-learning applications. The closed-loop suite enables companies to capture and retrieve, learn and train, and report and analyze customer interactions and back office transactions to develop staff, increase revenue, reduce costs, and achieve greater customer retention and loyalty. An integrated business consulting, implementation and training methodology provides services to support an effective, rapid deployment of eQuality that enables organizations to maximize their return on investment. For additional information about Witness Systems and its eQuality software suite, visit www.witness.com.

Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's quarterly report on Form 10-Q for the period ending September 30, 2004, and any other reports filed from time to time with the Securities and Exchange Commission.

Witness, eQuality and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.