Witness Systems Announces Reseller Distribution Partnership with Corsidian (email this article)

MEXICO CITY (October 4, 2004) – Witness Systems (Company Profile, Past Stories, Case Studies) (NASDAQ: WITS), a global provider of performance optimization software and services, today announced that it has entered into a reseller distribution agreement with Corsidian, a leading provider of customer contact solutions.

Under the terms of the agreement, Corsidian joins Witness Systems’ Global Alliance Program as a preferred level partner, reselling its eQuality® software suite in both Mexico and the Caribbean. Corsidian is an industry-leading provider of customer contact solutions with a proven record of success with multinational Fortune 1000 companies. It brings a broad range of experience and expertise to its clients in selecting and implementing contact center solutions that help acquire new business, while increasing the satisfaction and loyalty of existing customers. In addition to eQuality, Corsidian resells contact center solutions from such companies as Computer Talk, Concerto and Rockwell.

As a Preferred Partner, Corsidian has completed technical certification and training on the eQuality software and is authorized to deliver installation and support services. In addition, the company has full access to Witness Systems’ Global Partner Program marketing and technical support, sales development tools and on-going education.

Witness Systems is pleased to welcome Corsidian to its select group of partners reselling eQuality. “With Corsidian’s experience and knowledge of the market, we believe the relationship will have strong synergies. As we continue to grow our business, relationships, like this with Corsidian, enable us to make our software even more readily available to companies in the Mexican and Caribbean market that are interested in capturing customer intelligence, optimizing workforce performance and improving customer experiences,” said Sandra Jimenez, managing director of Latin America for Witness Systems.

“We are pleased to be working with Witness Systems and feel its technology addresses an increasing need in the market, as organizations make customer service and retention an even higher priority and focus,” explained Alejandro Suárez, general manager of Corsidian Mexico. “Because the eQuality suite is comprised of innovative, market-leading software, it serves as a strong complement to our robust portfolio of results-oriented solutions and high quality service.”

About eQuality
Witness Systems’ browser-based eQuality software is comprised of compliance, high-volume and business-driven customer interaction recording solutions, as well as performance analysis and e-learning applications. The software is used in the contact center, IP telephony and back office environments of Global 2000 and leading small- to medium-sized businesses (SMBs) worldwide. Through its enterprise collaboration architecture, eQuality serves as an integrated, closed-loop performance optimization solution that enables companies to record, evaluate, analyze and learn from customer contacts and the touch points they use. With eQuality, users can then make captured business intelligence available enterprise-wide to enhance service quality, ensure multi-channel sales/service consistency, adhere to compliance requirements, increase revenue, reduce costs, track trends, respond to opportunity/improvement areas, develop staff, and achieve great customer retention and loyalty.

About Corsidian
Corsidian is an industry-leading provider of customer contact solutions with a proven track record for managing complex, transaction-intensive call center applications. More than 65 multinational companies throughout the U.S. and Latin America rely on Corsidian’s experience, financial stability and innovative service delivery. Corsidian is headquartered in Dallas, TX, with offices in Mexico, Brazil and the Caribbean. Complete information on Corsidian, Inc. is available on the company Web site at www.corsidian.com.

About Witness Systems
Witness Systems (NASDAQ: WITS) provides the contact center industry’s first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. The browser-based eQuality® software is comprised of compliance, high-volume and business-driven recording solutions for customer contact centers and IP telephony, as well as performance analysis and e-learning applications. The closed-loop suite enables companies to capture and retrieve, learn and train, and report and analyze customer interactions and back office transactions to develop staff, generate revenue, reduce costs, and achieve greater customer retention and loyalty. An integrated business consulting, implementation and training methodology provides services to support an effective, rapid deployment of eQuality that enables organizations to maximize their return on investment. For additional information about Witness Systems and its eQuality software suite, visit www.witness.com.