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Leading IT and Contact Center Experts Recognize Witness Systems for Technology Leadership, Innovation and Growth
Company and eQuality Software Suite Receive Top Industry Awards
ATLANTA--(BUSINESS WIRE)--Oct. 1, 2002-- Witness Systems (NASDAQ: WITS - News), a leading global provider of performance optimization software and services,
today announced that it has been named to Software Magazine's "Software 500" for the fourth consecutive year and VARBusiness Magazine's
"VARBusiness 500" for the second year in a row.
In addition, Witness Systems' eQuality® software has been recognized with technology honors that include a "CRM Excellence 2002 Award" from Customer
Inter@ction Solutions magazine and a "TMC Labs Innovation Award" from Technology Marketing Corporation. Company President and CEO Dave Gould was also
recently named one of Atlanta's "Top 50 Entrepreneurs" by Catalyst magazine.
"Software 500" Ranking Demonstrates Market Stability
Witness Systems was named Number 252 on Software Magazine's "20th Annual Ranking of the World's Largest Software and Services Suppliers" - the 2002
"Software 500." This marks the company's fourth consecutive appearance to the prestigious listing. Examining the growth and trends of worldwide software and
service providers, both public and privately held, the Software 500 provides a comprehensive look at the enterprise software landscape that develops and markets business
software/services for a wide variety of industries. The ranking is based on total worldwide software and services revenue for 2001, which includes companies' license,
maintenance and support, training, and software-related services and consulting revenue. In announcing this year's ranking, the publication denoted that while IT spending
was low overall, there were many companies that performed well, providing focused product offerings and achieving quick return on investment (ROI) for their customers.
"VARBusiness 500" Ranking Recognizes Leadership Among North American Solution Providers
VARBusiness Magazine has named Witness Systems to its "VARBusiness 500" ranking, an annual listing of "The Industry's Leading Solution
Providers." Making its second consecutive appearance to the list, Witness Systems rose to number 325 this year, a jump from its position at number 457 in 2001. The
listing marks the publication's 14th annual ranking of the largest solution providers, consultants, integrators and service companies in North America. Finalists were ranked
according to their fiscal year 2001 revenues.
"CRM Excellence 2002 Award" Spotlights Technology Innovation
Witness Systems' eQuality software suite was named a winner for the second consecutive year in Customer Inter@ction Solutions magazine's annual "CRM
Excellence Awards," which recognize companies that "offer the best and brightest CRM products and services" on the market. The publication selected its
winners based on tangible results, benefits and ROI detailing how technology solutions are helping companies meet their business and customer-focused goals. As part of
the award write-up, Witness Systems' eQuality suite was cited by a leading airline carrier as providing great value through increased quality scores, first-call resolution,
partner transfer programs and e-ticket sales, as well as decreased talk time, improved productivity and streamlining of new technology deployments. The profile was included
in the magazine's August 2002 issue.
"TMC Labs Innovation Award" Highlights Industry-Leading Organizations
In the third annual "TMC Labs Innovation Awards," Witness Systems' eQuality suite was named one of only 23 winning technologies by Technology Marketing
Corporation. According to TMC, "judges chose only a few select products that are considered truly innovative for the contact center market." The honors were
designed to recognize the most innovative products within the customer interaction space, including those technology solutions that help carve a new market niche or start a
trend. Other consideration was based on solutions with unique features and functionality, as well as products that will improve customer service and lead to a bottom-line
ROI. Entries were judged by TMC Labs engineers - who have expertise and extensive knowledge of the communications, Internet telephony and call center industries - and
winners were named after products were extensively researched and customer references were checked. eQuality and the other winning technologies are profiled in the
September 2002 issue of Customer Inter@ction Solutions magazine.
About Witness Systems
Witness Systems (NASDAQ: WITS - News) provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture
customer intelligence and optimize workforce performance. Comprised of business-driven multimedia recording, performance analysis and e-learning management
applications, the browser-based eQuality® solution is designed to enhance the quality of customer interactions across multiple communications media, including the
telephone, e-mail and Web. The closed-loop suite enables companies to record, evaluate and analyze customer contacts, and then launch e-learning to develop staff,
generate additional revenue, and achieve greater customer retention and loyalty. An integrated business consulting, implementation and training methodology provides
services to support an effective, rapid deployment of eQuality that enables organizations to maximize their return on investment. For additional information about Witness
Systems and its eQuality software suite, visit www.witness.com, or call 1.888.3.WITNESS.
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995: Information in this release that involves Witness
Systems' expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These
statements include statements about Witness Systems' strategies in the marketplace, its market position and its relationship with customers. All forward-looking
statements included in this release are based upon information available to Witness Systems as of the date of the release, and the company assumes no obligation to
update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current
expectations. The factors that could cause actual future results to differ materially from current expectations include, but are not limited to, fluctuations in customer demand
and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological
change which characterizes the company's markets; the risks associated with competition; the risks associated with international sales as the company expands its
markets; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and
Analysis of Financial Condition and Results of Operations" in the company's Annual Report on Form 10-K for the fiscal year ended December 31, 2001 and any other
reports filed from time to time with the Securities and Exchange Commission.
Witness, eQuality and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other
trademarks mentioned in this document are the property of their respective owners.
Editorial Contact:
Shana Peterson
Porter Novelli
404.995.4505
shana.peterson@pnicg.com
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