Witness Systems Names Sandra Jimenez Managing Director, Latin America(email this article)

ATLANTA--(BUSINESS WIRE)--Sept. 22, 2003--Witness Systems (Company Profile, Past Stories, Case Studies), Inc. (NASDAQ: WITS - News), a leading global provider of performance optimization software and services, today announced the appointment of Sandra Jimenez as managing director of the company's Latin American operations. Jimenez, who brings 20 years of sales, marketing, operations and general management experience with Fortune 1000 technology companies, will drive the company's strategic plan for the region and help drive the adoption of workforce performance software.

According to Datamonitor(2), the total amount of call centers in Latin America is expected to grow approximately 36 percent over the next four years, rising from 4,028 in 2003, to 11,054 in 2007. In addition, total agency positions will more than double by 2007. "Companies throughout the Latin American region are realizing the importance of implementing a world-class customer interaction recording and e-learning solutions to help increase satisfaction, strengthen their customer relationships and capture business intelligence," said Alain Livernoche, senior vice president of the Americas for Witness Systems. "Today, we need an executive who has a thorough understanding and knowledge of the region in order to lead our growth initiatives as well as provide in-house strategic counsel. With Sandra's experience in this region and proven track record for strong results, we look forward to extending the availability of our complete eQuality solutions suite to industry-leading organizations in Latin America."

Prior to joining Witness Systems, Sandra worked for several organizations where she gained extensive experience in working with Latin American companies. For two years, Sandra was Vice President, Applications for the Latin American Division of Oracle Corporation. Prior to that, she was Vice President and Officer for the Latin American Operations at Dun & Bradstreet Software, where she was responsible for the company's sales, consulting, marketing and financial operations in Latin America including a wholly owned subsidiary in Brazil. Most recently, Sandra served as General Manager of U.S. Operations for Meta4 Corporation, a Spanish multinational specializing in human and intellectual capital management solutions (HICM), and as chief executive officer of eLaw.com.

"The need for quality of service is becoming imperative within Latin American organizations. This heightened commitment to service and customer satisfaction presents great opportunities for Witness Systems in the coming year," said Sandra Jimenez. "I'm looking forward to applying my experiences in the region along with the complete eQuality software suite offering to help organizations understand how Witness Systems solutions can benefit all contact points within their centers as they focus their efforts on generating greater productivity, revenue potential and customer loyalty."

About Witness Systems

Witness Systems (NASDAQ: WITS - News) provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. Comprised of business-driven and/or full-time customer interaction recording, performance analysis and e- learning management applications, the browser-based eQuality® solution is designed to enhance the quality of customer contacts across multiple communications media, including the telephone, e-mail and Web. The closed-loop suite enables companies to record, evaluate, analyze and learn from customer contacts and the touch points they use to develop staff, generate revenue, reduce costs, and achieve greater customer retention and loyalty - all by sharing captured customer and business intelligence throughout the entire organization. An integrated business consulting, implementation and training methodology provides services to support an effective, rapid deployment of eQuality that enables organizations to maximize their return on investment. For additional information about Witness Systems and its eQuality software suite, visit http://www.witness.com/.

Forward-looking statements in this release are made based on beliefs as well as assumptions made by, and information currently available to, management pursuant to 'safe-harbor' provisions of the Private Securities Litigation Reform Act of 1995. While these statements reflect our best current judgment, they are subject to risks that could cause a change in focus and direction. A discussion of certain risks that may cause actual results to differ from these forward-looking statements can be found on Witness Systems' Form 10-K filed on March 24, 2000 with the Securities and Exchange Commission.

Witness Systems and eQuality are registered trademarks of Witness Systems, Inc.

(2)Datamonitor, "Opportunities in Caribbean and Latin American Call Center Markets to 2007"; Published 3/2003