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Witness Systems Joins CRMAdvocate Industry InitiativeATLANTA--(BUSINESS WIRE)--Sept. 16, 2002--Witness Systems (NASDAQ: WITS - News), a leading global provider of performance optimization software and services, today announced that it has joined CRMAdvocate, an association of more than 30 leading customer relationship management (CRM) organizations.Through its participation in the CRMAdvocate program, Witness Systems will work with industry leaders and program members to address key issues and provide the program's Web site visitors with a range of information and content surrounding technology innovations - such as its eQuality® software suite of multimedia customer interaction recording, performance analysis and e-learning management solutions - as well as features, technical papers, Web casts and other knowledge content focused on the developing trends, success stories and best practices associated with successful CRM strategies and implementations. Designed to help organizations develop and optimize their CRM initiatives to achieve heightened service and quality customer experiences, the CRMAdvocate program is an evolving knowledge base accessible at www.crmadvocate.com. CRMAdvocate solution providers are required to meet a variety of criteria for participation in the association, including a demonstrated commitment to success, industry education and expertise, implementation quality and collaboration, and references. Members include organizations representing the analyst community, associations, publications, Web destinations and event producers. CRMAdvocate participants include Aberdeen Group, AMR Research, Gartner, GIGA Information Group, IDC, Meta Group and Yankee Group; AFSMI, CCNG and Help Desk 2000; publications such as Customer Interface, Integrated Solutions and CRM Magazine; RealMarket and SearchCRM; and Advanstar, DCI and CMP Media. "The CRMAdvocate program allows entities from all areas of business to work together to promote education and industry success by sharing best practices," said Gary Lemke, president and founder of RealMarket and a CRMAdvocate advisor. "We recognize great value and a tremendous need for highlighting successes and the know-how behind them - and have assembled a solid network of partners in the CRM arena to help relay the best methods for implementing, streamlining and maximizing CRM goals and returns." "We are pleased to be a part of the growing CRMAdvocate program. Supporting this resource network enables us to share with the industry at-large the real, tangible results and ROI our customers have experienced, enabling visitors to gain first-hand insight into the benefits of capturing customer intelligence and optimizing workforce performance," said Nancy Treaster, senior vice president of global marketing for Witness Systems. About CRMAdvocate CRMAdvocate is the worldwide source for CRM success where buyers can find hundreds of documented CRM implementations as demonstrated by success stories, case studies and published articles that can be searched and sorted by industry segment, application, solution provider and/or geography. CRMAdvocate also serves as the "TV Guide" of CRM Web casts with the most complete listing of CRM Web casts. All information is syndicated (free of charge) to other Web destinations, including associations, publications, events and portals. In addition, a weekly electronic magazine (CRMAdvocate Weekly) highlights new success stories and case studies, as well as upcoming Web casts. CRMAdvocate is supported by more than 30 organizations, including leading CRM solution providers, industry analysts, Web destinations, associations, publications, event producers and awards programs. The program represents a group of forward-thinking individuals who, along with their companies, share a commitment to help grow and mature the market through leadership in education and research. In short, the CRMAdvocate program seeks to create a more receptive and larger market for CRM solutions by focusing on case studies, success stories and best-in-breed CRM strategies. For more information, visit www.crmadvocate.com. About Witness Systems Witness Systems (NASDAQ: WITS - News) provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. Comprised of business-driven multimedia recording, performance analysis and e-learning management applications, the browser-based eQuality® solution is designed to enhance the quality of customer interactions across multiple communications media, including the telephone, e-mail and Web. The closed-loop suite enables companies to record, evaluate and analyze customer contacts, and then launch e-learning to develop staff, generate additional revenue, and achieve greater customer retention and loyalty. An integrated business consulting, implementation and training methodology provides services to support an effective, rapid deployment of eQuality that enables organizations to maximize their return on investment. For additional information about Witness Systems and its eQuality software suite, visit www.witness.com, or call 1.888.3.WITNESS. Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995: Information in this release that involves Witness Systems' expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These statements include statements about Witness Systems' strategies in the marketplace, its market position and its relationship with customers. All forward-looking statements included in this release are based upon information available to Witness Systems as of the date of the release, and the company assumes no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. The factors that could cause actual future results to differ materially from current expectations include, but are not limited to, fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with competition; the risks associated with international sales as the company expands its markets; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Annual Report on Form 10-K for the fiscal year ended December 31, 2001 and any other reports filed from time to time with the Securities and Exchange Commission. Witness, eQuality and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners. Editorial Contact: Shana Peterson Porter Novelli 404.995.4505 shana.peterson@pnicg.com top of page |
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