Press Release


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Witness Systems Announces Stock Repurchase Program


ATLANTA (September 5, 2002)  - Witness Systems (NASDAQ: WITS), a leading
global provider of performance optimization software and services, today
announced that it has been authorized by its Board of Directors to institute
a stock repurchase program whereby up to 1,000,000 shares of its common
stock may be repurchased in the open market or in privately negotiated block
transactions from time to time.

"We continue to believe that our stock price does not reflect our long-term
value and that this stock repurchase program is in the best interests of our
shareholders," said Dave Gould, president and CEO of Witness Systems.
"Repurchasing stock at current stock prices is an excellent use of cash
given our solid financial condition and long-term outlook."  He further
noted that the company plans to utilize the reacquired shares for reissuance
in connection with employee stock programs and general corporate purposes.

About Witness Systems
Witness Systems (NASDAQ: WITS) provides the contact center industry's first
integrated performance optimization software suite to help global
enterprises capture customer intelligence and optimize workforce
performance. Comprised of business-driven multimedia recording, performance
analysis and e-learning management applications, the browser-based eQuality®
solution is designed to enhance the quality of customer interactions across
multiple communications media, including the telephone, e-mail and Web.  The
closed-loop suite enables companies to record, evaluate and analyze customer
contacts, and then launch e-learning to develop staff, generate additional
revenue, and achieve greater customer retention and loyalty.  An integrated
business consulting, implementation and training methodology provides
services to support an effective, rapid deployment of eQuality that enables
organizations to maximize their return on investment.  For additional
information about Witness Systems and its eQuality software suite, visit
www.witness.com, or call 1.888.3.WITNESS.

Cautionary Note Regarding Forward-looking Statements Under the Private
Securities Litigation Reform Act of 1995:  Information in this release that
involves Witness Systems' expectations, beliefs, hopes, plans, intentions or
strategies regarding the future are forward-looking statements that involve
risks and uncertainties.  These statements include statements about Witness
Systems' strategies in the marketplace, its market position and its
relationship with customers.  All forward-looking statements included in
this release are based upon information available to Witness Systems as of
the date of the release, and the company assumes no obligation to update any
such forward-looking statement.  These statements are not guarantees of
future performance and actual results could differ materially from our
current expectations.  The factors that could cause actual future results to
differ materially from current expectations include, but are not limited to,
fluctuations in customer demand and the timing of orders; the company's
ability to manage its growth; the risk of new product introductions and
customer acceptance of new products; the rapid technological change which
characterizes the company's markets; the risks associated with competition;
the risks associated with international sales as the company expands its
markets; and the ability of the company to compete successfully in the
future, as well as other risks identified under the caption "Management's
Discussion and Analysis of Financial Condition and Results of Operations" in
the company's Annual Report on Form 10-K for the fiscal year ended December
31, 2001 and any other reports filed from time to time with the Securities
and Exchange Commission.

Witness, eQuality and the Witness logo are United States registered
trademarks of Witness Systems, Inc., protected by laws
of the US and other countries.  All other trademarks mentioned in this
document are the property of their respective owners.





 
Editorial Contact:
Shana Peterson
Porter Novelli
404.995.4505
shana.peterson@pnicg.com
 
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