Witness Systems to Present at ICCM Conference with Focus on Evolving Workforce Optimization Market (email this article)

ATLANTA--(BUSINESS WIRE)--Aug. 9, 2006--Witness Systems (Company Profile, Past Stories, Case Studies) (NASDAQ: WITS - News), a leading global provider of workforce optimization software and services, today announced that its Principal Global Market Consultants, Oscar Alban and Bill Durr, will take the stage, presenting during next week's International Contact Center Management (ICCM) Conference and Expo - August 14-17 at the Navy Pier in Chicago, Illinois.


Exhibiting in booth 501, the company will demonstrate its award-winning Impact 360(TM) Workforce Optimization solution, which unifies software and services for quality monitoring, compliance and IP recording, workforce management, performance management and e-learning under a flexible, open-systems architecture that features a single user interface, along with centralized administration and reporting.

"Reporting, Analytics and Dashboarding" Panel
Alban will participate in the "Reporting, Analytics and Dashboarding" panel discussion, taking place Tuesday, August 15 at 3:40 p.m. CT. Hosted by Ventana Research, a leading performance management research and advisory services firm, the session will focus on the latest techniques available to analyze contact center performance. Further, it will emphasize best practices for monitoring contact centers, review the latest tools available to produce the right information, and highlight current issues concerning contact center performance.

"The Real Value of Workforce Optimization: Asurion's Story" Session
On Wednesday, August 16 at 4 p.m. CT, Durr will present at the session entitled "The Real Value of Workforce Optimization: Asurion's Story." In this joint customer presentation, he will share the platform with Loren Dennis from Asurion, a leading provider of mobile protection services for the wireless telecommunications industry. The discussion will highlight how Asurion uses workforce optimization as a launch pad to help functional units within the business execute process change. It also will address why Web-enabling features create a new need to redefine roles and responsibilities that can then be introduced and rolled-out among front-line staff and management.

Workforce Optimization Application Showcase Theater
In addition, Witness Systems will take the stage at one of the event's Application Showcase Theaters. At 11:15 a.m. CT on Tuesday, August 15, Alban will share how workforce optimization is changing business dynamics. The session will review critical processes that make workforce optimization successful and provide additional information about Witness Systems' Impact 360 solution.

About Witness Systems
Witness Systems (NASDAQ: WITS - News) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360(TM) solution features quality monitoring, compliance and IP recording, workforce management, performance management and e-learning. Primarily deployed in contact centers - as well as the remote, branch and back offices of global organizations - the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com.

Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission.

Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.