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Witness Systems' eQuality Discover Software Wins `Best of Show' at Internet World Fall 2001New solution for capturing Web self-service transactions receives top honor as ``Best Marketing and Customer Service'' offeringNEW YORK & ATLANTA--Dec. 13, 2001-- Witness Systems (NASDAQ: WITS - news), a leading global provider of multimedia customer interaction recording, performance analysis and e-learning software, today announced that its new eQuality(TM) Discover solution has been named a ``Best of Show'' winner at this week's Internet World Fall 2001 conference in New York City.Announced at the event today, the company's eQuality Discover software was named the ``Best Marketing and Customer Service'' solution. eQuality Discover is the latest addition to Witness Systems' eQuality suite of software designed to help ensure a company's customers and Web site visitors receive the same consistent, quality-focused experience on its Web site that they've come to expect from other customer interaction points, such as the telephone and e-mail. As winner in the ``Marketing and Customer Service'' category, eQuality Discover was selected for its ability to optimize customer self-service interactions by recording and reviewing captured samples of actual customer Web experiences to help identify clear steps for improving Web effectiveness. With these valuable captured samples, companies now have the insight they need to determine how consumers interact with their self-service channels, which in turn helps them increase the profitability of on-line relationships while at the same time reducing customer service costs. The browser-based solution was recognized for its innovative capabilities, which include such features as advanced business rules, annotations and notification. With this functionality, company contact centers can capture specific types of experiences and then share those samples enterprise-wide to provide a more complete understanding and assessment of customer needs and expectations. For instance, sales and marketing teams can record samples of ideal path breakdowns to enhance Web effectiveness, and IT departments can quickly respond to broken Web links. ``We're extremely pleased to have been named a `Best of Show' winner for the newest addition to our evolving eQuality suite,'' said Nancy Treaster, senior vice president of global marketing for Witness Systems. ``By leveraging the expertise in developing quality-centric software solutions in the contact centers of our Global 2000 customer base, we're now able to extend our technology to help companies optimize their customer interactions through self-service on the Web - a channel that analysts estimate will account for more than half of customer interactions over the next several years.'' Internet World Fall 2001 ``Best of Show'' awards were issued by Penton Media's Internet World Magazine to recognize the products and services deemed as most noteworthy at the three-day event. A total of eight awards were issued, one in each of Internet World's unique categories: marketing and customer service; infrastructure; design; commerce; client software; development tools and application services; communication and collaboration; and business application. About Penton Media Penton Media (NYSE: PME - news) is a leading, global business-to-business media company that produces market-focused magazines, trade shows and conferences, and Web sites. Penton's integrated media portfolio serves the following industries: Internet/broadband, information technology, electronics, natural products, food/retail, manufacturing, design/engineering, supply chain, aviation, government/compliance, mechanical systems/constructions, and leisure/hospitality. For more information, visit www.penton.com. About Witness Systems Witness Systems (NASDAQ: WITS - news) is a leading global provider of business-driven multimedia recording, performance analysis and e-learning management software that enables companies to optimize their customer relationships. The browser-based eQuality(TM) enterprise collaboration architecture is designed to enhance the quality of customer interactions across multiple communications media, such as the telephone, e-mail and Web, as well as allow companies to capture, communicate and collaborate on customer interactions throughout the enterprise. As an integrated, closed-loop performance optimization solution, eQuality enables companies to record, evaluate, analyze and learn from customer contacts and the touch points they use - including customer self-service via the Web - to generate additional revenue, develop staff, and achieve greater customer retention and loyalty. For additional information about Witness Systems and its eQuality software, visit www.witness.com or call 1.888.3.WITNESS. Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995: Information in this release that involves Witness Systems' expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These statements include statements about Witness Systems' strategies in the marketplace, its market position and its relationship with customers. All forward-looking statements included in this release are based upon information available to Witness Systems as of the date of the release, and the company assumes no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. The factors that could cause actual future results to differ materially from current expectations include, but are not limited to, fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with competition; the risks associated with international sales as the company expands its markets; and the ability of the company to compete successfully in the future, as well as other risks identified in the company's Securities and Exchange Commission filings, including, but not limited to, exhibit 99.1 to the company's Annual Report on Form 10-K for the fiscal year ended December 31, 2000 and any other reports filed from time to time with the Securities and Exchange Commission. Witness Systems, eQuality and eQuality Discover are registered trademarks of Witness Systems, Inc. All other trademarks mentioned in this document are the property of their respective owners. Anne Milner Patton Witness Systems 770.754.8656 apatton@witness.com top of page |
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