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Wishbone Systems and SMI Partner to Deliver Wishbone WorkManager Throughout the United Kingdom
ENGLEWOOD CLIFFS, NJ, and PORTSMOUTH, HAMPSHIRE - August 16, 2000 - Wishbone Systems, the leading provider of field force management and optimization technologies, and Systems Management International (SMI) a leading specialist service provider focused on the provision of Infrastructure Management (ITIM) solutions, today announced a channel partnership whereby SMI becomes a European Value-Added-Reseller (VAR) for Wishbone’s field force management software, Wishbone WorkManager. The partnership enables organizations to acquire and deploy WorkManager within new or existing enterprise applications, such as Remedy Corporation’s Action Request System (AR System), through SMI’s sales and professional services offerings throughout the UK.“The robust European market for workforce management and optimization technologies is fueling unprecedented demand for WorkManager abroad,” said Thomas Schick, Senior Vice President of Business Development. “In response, we have teamed with a best-of-breed partner who can not only effectively deliver WorkManager to customers throughout Europe, but who provides diversified IT services, systems expertise, and demonstrated business acumen.”
The integration of Wishbone WorkManager with an organization’s enterprise system provides users with an intelligent graphical portal in which to view, assess, and manage work and resources. Robust functionality, such as rules-based scheduling, and live performance and environmental metrics guarantee maximum resource utilization while ensuring that each task is assigned at the right time and to the right resource. Leveraging the central enterprise database, WorkManager can be seamlessly integrated with virtually any enterprise system.
In addition to providing enhanced integration expertise and channel diversity, the partnership unites Wishbone’s Certified Product Partner relationship with Remedy Corporation and SMI’s Remedy Approved Consulting Partner (RAC) / Remedy Value-Added-Reseller (VAR) relationship to create a complete Remedy solutions value chain.
“Wishbone’s WorkManager is a natural extension to SMI’s Remedy-powered services,” said Greg Weaver, Director of Business Development at Remedy. “This partnership will benefit users across the UK by integrating two leading application suites with a leading service provider of SMI’s caliber.”
“We consider WorkManager to be a critical component of an effective ITSM solution enabling our clients to manage their resources more efficiently and effectively,” commented Phil Brooks, Managing Director of SMI. “This further extends the Remedy solution platform and increases their return on investment from the Remedy solutions offering.”
“In SMI we found a partner whose mission was the same as ours - to empower customers with technology that maximizes overall operational efficiency and provides a continued and tangible ROI,” Mr. Schick continued. “We’re excited about the synergism resulting from SMI’s ability to maximize the cost efficiency and effectiveness of enterprise IT with Remedy applications and Wishbone’s innovative technologies that optimize workforce productivity and streamline enterprise support services.”
About Wishbone Systems
With an install base of over 100 major international businesses and organizations, Wishbone Systems, Inc. has become the leading provider of field force management and optimization technologies. Wishbone’s flagship product, Wishbone WorkManagerä, enables organizations to optimize support operations to internal or external customers by providing intelligent allocation and strategic scheduling of work and resources. Additional information on Wishbone Systems is available on the World Wide Web at www.wishbonesystems.com.
About SMI
Systems Management (International) plc is a leading UK-based specialist service provider focused on the provision of Infrastructure Management (ITIM) solutions to corporate customers and strategic partners. SMI’s primary objective in delivering its services is to improve organizations' true return on IT investment through the provision of process, technology and skills-enabled IT infrastructure management disciplines. The SMI support desk operates 24 x 7 and can deliver services virtually anywhere in the world. More information on SMI can be found at www.sm-i.co.uk.
About Remedy
Remedy is the world’s leading supplier of eCRM and eBusiness Infrastructure Solutions. With more than 9,100 sites, more organizations use Remedy products for eCRM and eBusiness infrastructure management than any other solution. Remedy delivers service solutions that accelerate an organization’s move to eBusiness and raise its agility to continually differentiate itself from competitors. Remedy’s fast deployment programs and radical adaptability enable organizations to move more quickly to an eBusiness model, and to do so in a differentiated way. By focusing on internal and external service as competitive differentiators, our customers continually improve both their customer interactions and internal operations to raise satisfaction and lower costs. More information on Remedy, its products and services, is available on the company’s Web site at www.remedy.com.
Editorial Contact:
James Schissler
Wishbone Systems, Inc.
201.541.7000, x303
jschissler@wishbonesystems.com
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