HP OpenView certification for Service Request Manager (email this article)

Westbury (Company Profile, Past Stories, Case Studies), HP EMS Platinum partner and leading provider of add-on solutions for the HP OpenView Service Desk platform, today announced during the HP Software Universe in Madrid that Service Request Manager, a complete out-of-the-box web based self-service interface to HP OpenView Service Desk has been officially certified as part of the HP Enterprise Management Services for Partners program.

Today, the role of IT organizations has become extremely critical. While the complexity of IT infrastructures has grown, budgets for IT are tighter. This requires IT organizations to continuously look for ways to increase the efficiency and effectiveness of their operation. Service Request Manager provides a sophisticated answer to this difficult challenge facing the critical IT function.

Service Request Manager extends the service desk to the whole enterprise, providing self-service capabilities to the end user via the web.

The tight integration between HP OpenView Service Desk and Service Request Manager provides a complete out-of-the-box, web based interface for Service Desk which allows end users to submit new requests and to view or add to existing requests. Unlike the default service pages, Service Request Manager allows help desk administrators to restrict power-user tasks to the appropriate people while allowing end users to perform basic tasks. Additionally, it helps define what information end users are required to include in service calls.

“Along with Westbury Service Request Manager, HP OpenView Service Desk delivers end-to-end service lifecycle management. With a comprehensive service lifecycle management, our customers get more value out of their HP OpenView applications investments which also results in a rapid return on investment." Todd DeLaughter, VP and General Manager of Management Software Operations, HP

The certification report complimented the solution for its design, ease of use and the structured way users are guided through the service call questions.

“By certifying Service Request Manager HP OpenView acknowledges the quality of the application and again confirms the strong and pleasant partnership we have established over the last 5 years. By working closely together we have been able to develop first-class solutions for HP OpenView Service Desk customers which extend the reach of the OpenView applications and increase its value for the customers”.

Marc Kuijpers, Worldwide Business Development Manager, Westbury