Westbury releases update of Service Desk Intelligence Solution  (email this article)

Service Desk Intelligence solution update New version of Report Manager module now released Loosdrecht, December 1, 2005 Westbury (Company Profile, Past Stories, Case Studies) today announced the release of Report Manager 4.55. Report Manager is the reporting module within Westbury’s Service Desk Intelligence solution.

Report Manager 4.55 is completely compatible with the latest HP OpenView Service Desk service pack (SP 15) and contains several new features that will enhance Service Desk reporting capabilities in many areas.

New Features
Important new features are:
• History line based duration calculations (such as Workgroup duration and Status duration) • Extended Execution Time calculation objects.
• Several new usability features have been added • New Out-of-the-Box reports (in addition to the more than 80 existing out of the box reports) Another completely new feature is a set of Alignability Process Model (APM) Universes and reports that compleletly support APM implementations of HP OpenView Service Desk. For this purpose, an extended set of reports have been created that enable APM customers to report on APM-defined KPI’s.

"Approximately 30% of all HP OpenView Service Desk customers currently use the Alignability Process Model. This new version enables them to immediately get tangible results from their Report Manager implementation. Service Management Partners will do everything to ensure that Westbury gets all support needed to maintain the APM settings for the years to come".

Cornelis A. Winkler Prins
Partner at Service Management Partners.

For more information about the APM model please visit: www.alignability.com Service Desk Intelligence solution The Service Desk Intelligence solution provides IT organizations with end-to-end intelligence, from executive dashboards to out-of-the-box and ad-hoc reporting capabilities. Service Desk Intelligence transforms unrelated data about the service desk into meaningful, business focused intelligence. Service Desk Intelligence allows HP OpenView Service Desk customers to define key control frameworks and relate these to business goals, empowering users to truly drive compliance with SLA’s, underpinning contracts, maturity levels and external regulations. It provides Web-based dashboards for trend analysis and allows users to either execute pre-defined reports or create ad-hoc reports.

About Westbury
Founded in 1998, Westbury is a leading provider of add-on solutions for the HP OpenView Service Desk platform that increase productivity, improve customer satisfaction and drive financial savings.

For more information: www.westbury-it.com Editorial contact: Marc Kuijpers (marc.kuijpers@westbury-it.com)