Westbury Self Service Portal supports Service Lifecycle Management concept (email this article)

Implementation strategies for IT Service Management have predominantly focused on improving operational efficiencies of service support processes like configuration management, change management and incident management. However, in order to support the long term strategic requirements to transform the IT department into a business aligned service provider, additional requirements emerge.

These additional requirements are captured in the concept of Service Lifecycle Management(SLcM), evolving out of the ITSM reference model. The Service Lifecycle Management concept has been developed to provide a standardized approach for guiding the customer’s transition into a trusted and agile service provider.

Key components of Service lifecycle Management The 3 main building blocks of the SLcM concept are:
- Service Request Management
- Service Request Fulfillment
- Service Tracking & Reporting

Westbury’s(Company Profile, Past Stories, Case Studies) Self Service Portal and SLcM As a result of Westbury’s many years of experience in implementing ITSM strategies supported by the service desk solution, Self Service Portal evolved from the service desk customer’s need to for a web based service request management solution.

Self Service Portal is a comprehensive service request management solution that provides key capabilities for obtaining the objectives of SLcM and as such fully supports this revolutionary concept.

“Self Service Portal clearly helps to transform the IT department into a service-centric organization. By using Self Service Portal and creating IT Service Catalogs, IT customers have direct insight into their service requests, they are able to online enter new requests, add to or change existing requests, anytime, any place”, says Floris Verschoor, CEO of Westbury. “These enhanced self service capabilities increase customer satisfaction and decrease the pressure on the service desk. Service desk staff will be able to focus on critical issues rather than spending time on routine tasks”.

About Westbury
Westbury develops and delivers solutions that enhance the capabilities of Service Management Applications and as such helps to maximize the ROI and increase the business value of ITSM investments. Westbury is platinum partner in the HP Software Enterprise Management Solutions Program. For more information visit www.westbury-it.com