Press Release - WebTone

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ebank.com Chooses Webtone Integrated Customer Care Platform

Software-based Telephony Solution, WebTone Lyric™ Provides Businesses with CTI, ACD and IVR Capabilities and Enables Prioritization and Routing of Calls to Appropriate Service Agents

ATLANTA (November 22, 1999) – WebTone Technologies, Inc. (www.webtonetech.com), a leading developer of web-based customer service solutions, announced today it has licensed WebTone Lyric, the telephony component of its web-based Harmony Customer Care Suite™, to ebank.com (NASDAQ:EBDC). Focusing on the small business market, ebank.com provides a full line of products to meet the needs of millions of the nation's underserved small businesses, regardless of their location, via the Internet. In addition to offering superior small business banking solutions, ebank.com turned to WebTone in order to provide its clients with exceptional customer service.

"In order to succeed in the increasingly sought after small business market, ebank.com recognized the need to create a compelling competitive advantage," said Richard A. Parlontieri, chairman and chief executive officer of ebank.com. "As a result, we have designed specialized banking and credit services needed to effectively run a small business, and we've looked to industry-leading partners such as WebTone in order to provide the high level of service customers typically associate with a community bank."

According to Forrester Research, "Superior customer service will be one of the few ways which institutions will be able to distinguish themselves from competition." WebTone Lyric, a software-based telephony solution comprised of full ACD, CTI, IVR and PBX capabilities, enables businesses to extend their traditional telephony service operations to accommodate web-based customer interaction, providing seamless customer service and support.

"With the proliferation of broadband technology, consumer use of the Internet will only continue to expand, and we need to be ready to meet the growing demand for online service and support," continued Parlontieri. "In order to maintain consistently high levels of support, we sought a flexible, scalable solution that integrates telephony and web-based contacts into one system, allowing us to seamlessly manage all consumer contacts in one unified queue."

"WebTone's comprehensive customer service solutions have been designed to help businesses increase customer satisfaction, retention and loyalty, while streamlining support processes and expense," explained Dave Armento, CEO of WebTone Technologies. "Utilizing WebTone Lyric, ebank.com will be able to cost-effectively provide its small business clients with the 'hands-on' support they seek to effectively manage their business finances."

About WebTone Lyric
WebTone Lyric is a software-based telephony solution comprised of full ACD, CTI, IVR and PBX capabilities. As such, Lyric enables businesses to extend their traditional telephony service operations to accommodate web-based customer interaction, providing seamless customer service and support.

About Harmony Customer Care Suite
Offering seamless customer service and contact management, WebTone's Harmony Customer Care Suite presents a unified multi-media queue, integrated workflow management, and state-of-the-art telephony and web-based customer care products, providing one of the most comprehensive solutions available from a single vendor. Products available within the suite include WebTone Ensemble™, WebTone Lyric™ and WebTone Duet™.

About ebank.com
Based in Atlanta, ebank.com focuses on the booming small business market by serving as a lender and financial resource. Featured among the bank's product offerings is its new eSweep(SM) account, a sophisticated money management tool that combines a checking account and an investment account. Other services include lines of credit, retirement plans and real estate financing. The bank will provide a full line of products, including a seamless financial services account for stocks, mutual funds and insurance, as well as private portfolio management and tax planning.

About WebTone Technologies, Inc.
Atlanta-based WebTone Technologies provides leading end-to-end customer care solutions for companies conducting business on the Internet. Combining traditional technologies with web-based communications, WebTone's innovative solutions enable businesses to build stronger, more profitable relationships with their customers. Available as in-house or outsourced solutions, WebTone customer care systems transform everyday interactions into relationship-building opportunities. For more information regarding WebTone or its products and services, please visit www.webtonetech.com, or call (404) 812-8580.

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WebTone, Harmony Customer Care Suite, WebTone Ensemble, WebTone Lyric, WebTone Duet, WebTone Gram, WebTone Guides, and WebTone Response are trademarks of WebTone Technologies, Inc. All other trademarks are properties of their respective companies.

Editorial Contact:
Kim Humphreys
Humphreys Communications
404-307-4227
khumphreys@mindspring.com

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