Press Release - WebTelecom

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WebTelecom Debuts Live Contact Service

Award-Winning eCRM Technology Empowers Businesses with Real-Time Customer Support Capability

SAN RAMON, Calif., August 15, 2000 - WebTelecom ™, a leading provider of Web-based electronic customer relationship management (eCRM) tools, today announced the launch of its full-featured Live Contact Service™ that allows businesses to easily and affordably add voice, video, text-chat and co-browsing capabilities to their Web sites. By enabling businesses and consumers to engage in live person-to-person contact, WebTelecom is redefining customer service ¾ an essential component for the success of any Web help desk, virtual sales force or eCommerce site.

“WebTelecom is establishing an intimate eCommerce experience through visual and audio interaction between customers and businesses," said Matt Rowe, industry analyst with Frost & Sullivan. "Building stronger customer relationships through personal levels of communications helps companies enhance customer loyalty, which ultimately results in increased sales. Businesses enriching consumers’ eCommerce experience through personal contact and efficient transfer of information will be able to differentiate themselves from the competition.”

The Need for Interactive Customer Contact

While consumer interest in online shopping continues to grow, 66 percent of online shopping carts are abandoned for service-related reasons, according to Forrester Research. Further, 63 percent of Web surfers will not buy on the Internet until they are assured more human interaction. The transition of the Internet from an information transfer medium to a two-way, dynamic tool for real-time human interaction is what WebTelecom is all about. Using WebTelecom, Web site visitors can easily co-navigate content and make decisions with guidance from a company representative. Not only does this benefit the consumer by eliminating confusion and making the buying process more efficient, but it offers business a new medium for enhancing sales and improving customer loyalty.

WebTelecom’s Suite of Services Offers Numerous Applications

With WebTelecom businesses can enhance a subscriber’s Web site, advertising banner, PDF file, text document or Web browser bookmark with single click access to four interactive eCRM tools, including: text-chat, co-browse, voice and video.

The Text-Chat feature delivers instant written communication between two parties. WebTelecom provides a large dialogue display for ongoing conversation, each side of which is displayed in a different color. Text-Chat enables a clear exchange of questions, answers and data.

Co-Browse provides an ideal solution for visitors who need help navigating a site or who need information in a hurry. Co-Browse allows both visitor and company representative to simultaneously view the same Web page, allowing for a unique collaborative process. Ideal for online retailers, its ability to lead customers to specific sales opportunities makes it the most powerful tool for upselling.

The Voice feature allows customers and service representatives to engage in online real-time conversation. This high-quality natural voice capability provides the intonation, emotion and personality that helps to humanize a company’s Web site.

Video adds a whole other dimension to live Internet contact. With a PC Webcam, visitors can enjoy live video interaction with a company representative or a colleague.

“There are numerous applications where businesses can incorporate our service to increase the overall effectiveness of their Web sites,” said Cary Sholer, WebTelecom’s president and COO. “For example, distance becomes a non-issue with these collaborative tools that allow colleagues to easily share and discuss projects. Or, a WebTelecom link can be easily embedded in any standard document such as email and advertising banners, providing an exciting new way to offer instant live response to promotions and advertising. With WebTelecom, the interactive customer contact possibilities are endless.”

Easy-to-Use Technology is Simple to Integrate & Activate WebTelecom’s non-intrusive technology integrates seamlessly with a business’s existing infrastructure and can be added to a Web site in as little as an hour. Subscribers simply sign up for the service, designate their company service representatives and add a simple URL link or graphic button to their Web sites. The service is based on industry-supported standards, including Java, HTML and H.323. WebTelecom backs its service with a point-to-point network architecture that ensures communication speed and reliability.

Web site visitors can use the service with a simple point-and-click. Users do not need any pre-loaded or proprietary software, prior experience or technical knowledge to take advantage of WebTelecom’s basic feature set including the chat and assisted browsing functionality. For voice and video interaction, the site visitor only needs a standard H.323 client resident and a multimedia PC.

Powerful Solutions, Affordable Price

WebTelecom’s service is not only quick but also easy to deploy and is being offered at a universally affordable price - allowing even small and mid-sized businesses to benefit from this powerful technology. As an ASP, WebTelecom provides its service to businesses for a monthly fee that is determined by the number of company representatives activated to receive calls. This ASP approach lowers costs, quickens implementation and eliminates software integration, management and maintenance concerns.

Pricing starts at $75 for WebTelecom’s LCS base service. Availability is immediate at www.webtele.com or 877-932-3213 (toll free).

About WebTelecom

WebTelecom is a leading provider of Web-based customer relationship management (eCRM) tools delivering text-chat, co-browse, voice, and video capabilities that enable business and consumers to engage in live, person-to-person contact. Through its award-winning technology, WebTelecom is altering the live contact landscape by combining simplicity with affordability without compromising features or functionality.

Headquartered in San Ramon, California, WebTelecom is currently building infrastructure and resources to establish itself as the critical application service provider (ASP) resource for electronic customer relationship management (eCRM) business solutions. WebTelecom's ASP service is the fastest, simplest way to deploy live contact support over the Internet. WebTelecom is a Safeguard Scientifics (NYSE: SFE) partner company. For more about the company and its products, call 925/831-0122 or visit www.webtele.com.

**WebTelecom and Live Contact Service are trademarks of WebTelecom, Inc.

Editorial Contact:
John Wranovics
WebTelecom
925-886-6319
john@webtele.com

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