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Webhelp Announces ARENA.NET Solution Support for Microsoft Windows XP Real Time CommunicationsWebhelp Utilizes Windows Messenger Feature of Windows XP Platform to Create A SIP/SIMPLE-based Multi-Modal Contact Center Solution Designed to Provide Next Generation Customer Service and SupportTORONTO, Oct. 25 / -- Webhelp, a developer and provider of online communications technology and services, today announced ARENA.NET -- a multi-modal contact center solution -- the latest addition to the ARENA eCRM suite of technology products. This solution enables Webhelp to extend its customer service and support technology to the Windows XP operating system, providing users of Windows XP with access to live help anywhere at anytime. The ARENA.NET solution has been developed with Microsoft's real time communications (RTC) server platform technology, which is based on the IETF standard Session Initiation Protocol (SIP).ARENA.NET allows for the management, routing, classification and monitoring of inbound contacts across all modes of communications: Instant Messaging, Voice, Video, Application Sharing and Whiteboarding are available through the Windows XP Windows Messenger feature. By utilizing the real time communication platform support in Windows, ARENA.NET technology is capable of managing and routing multi-modal SIP-based traffic. ARENA.NET is built with Webhelp's proprietary WAEF technology, to provide a complete infrastructure that allows Webhelp's current and next-generation customer support and service technology to support the Windows XP operating system. ``Windows XP makes communicating via the PC such an easy and compelling experience, people will increasingly use their PC not only to stay in touch with family, friends and colleagues, but also to obtain real-time customer support and service characterized by ease of use, unparalleled service and standards-based technologies,'' said Mark Lee, Lead Product Manager, Windows XP, Microsoft Corporation. ``An innovator in the customer support industry, Webhelp has created an application that extends Microsoft's vision by providing businesses with the ability to service their customers with leading-edge technology through Windows XP and RTC.'' Webhelp's commitment to enabling online communications is an extension of Microsoft's vision to make real-time communications a reality for all users. The integral part of the ARENA eCRM technology suite is Webhelp's proprietary WAEF architecture -- an open-standards based framework that enables zero latency communication. The technology platform is based on a component architecture that allows different workflows to run simultaneously. This architecture enables businesses to quickly scale operations from a single contact center to a global multi-site network to meet their large volume needs with a great degree of reliability. ``The development of this next-generation technology continues to solidify Webhelp's position in the online communications marketplace. Webhelp is very excited to be working with Microsoft to develop extended functionality for Windows XP,'' said Chris Barrow, Executive Vice-President, Webhelp Inc. ``The combination of our zero-latency technology and the new ARENA.NET SIP-based solution strengthens Webhelp's industry leading position with the ability to create customer support and service applications for the next-generation of business.'' About Webhelp Inc. Webhelp is a developer of technology and service offerings for providing online communication solutions to businesses and their customers. Its ARENA eCRM technology platform offers real-time, person-to-person interaction capabilities, as well as a broad set of customer communication and management applications to corporate clients including Microsoft, Norelco and AOL. The ARENA eCRM technology platform supports the Webhelp(TM) suite of licensed or outsourced online customer service solutions including Web-based chat, e-mail management, self-service and wireless customer support. Webhelp is privately held with executive offices in Toronto, Canada and additional locations in North America and Europe. For information about Webhelp's services, visit http://www.webhelp.com or call 1- 888-WEB-6611. Except for historical information, all of the expectations and assumptions contained in the foregoing are forward-looking statements involving risks and uncertainties. Important factors that could cause actual results to differ materially from such forward-looking statements include, but are not limited to, the ability of the parties to integrate the technologies, availability of component parts, manufacturing difficulties and possible delays in release of other products. For additional information regarding these and other risks associated with the company's business refer to the company's reports filed with the SEC. Product or service names mentioned herein are the trademarks of their respective owners. Editorial Contact: Cory Basil Webhelp Inc. (416) 932-6567 cory.basil@webhelp.com top of page |
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