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Webhelp Expands Product Offering To Include Voice Support From IndiaWebhelp to provide Global 1000 organizations with voice-based customer support solutions from Indian Contact Centers using fiber IPLC’s and state of the art Call Center TechnologyTORONTO, ON: October 2, 2001. Webhelp Inc., a developer and provider of online communications technology and services, today announced that it will provide voice- based support services for North American businesses from contact centers located in India. Webhelp calls this new outsourced voice service “Webhelp ENRICH”, a component of Webhelp’s suite of outsourced services. By leveraging its Global CRM Exchange and the access that it provides to some of the latest call center technology and a large well-trained international labor pool, Webhelp is now able to offer global businesses an effective way to improve contact center efficiencies and reduce customer service costs by handling calls in India.Webhelp’s ENRICH solution is a voice-over-IP (VoIP) support solution that provides high quality, low-cost customer support, combining Webhelp’s commitment to service excellence with our partners’ global support infrastructure. The Webhelp ENRICH solution utilizes both Webhelp’s and our partners’ communications infrastructure to provide English-language voice support to Global 1000 organizations. The ENRICH solution has several key benefits, including: · Fiber IPLC (International Private Leased Circuit) overseas connectivity · Large Educated English Speaking Labor Pool · Neutral North American Accent · Redundant Facilities · Cost Efficient Support · Reliability · North American-Based Telecommunications Hardware “Our global customers and prospects have shown an overwhelming interest in leveraging Webhelp’s experience in providing customer support services from India, and have asked us to leverage our expertise to offer additional cost savings through providing voice support,” said Kerry Adler, CEO and President of Webhelp. “Now with voice- based support, live chat and email management, Webhelp provides a complete spectrum of outsourced customer support services and technology to offer North American businesses even greater savings.” Webhelp’s innovative customer support model leverages partnerships and co-ownership arrangements with selected Web Center facilities around the world and enrolling those facilities into Webhelp’s CRM Exchange program. These facilities utilize Webhelp’s proprietary technology to service Webhelp customers. By retaining local ownership, Webhelp maintains local cultural strengths, while leveraging extensive North American call center technology, experience and operational processes. Webhelp has developed a rigorous qualification process for selecting and identifying potential Web Center partners. Webhelp’s CRM Exchange includes Web Centers based in India, the Philippines, Mexico, Mauritius Island, Romania and Canada. Webhelp currently offers voice support from India with plans to expand its voice support network to The Philippines as well as additional strategic locations throughout Asia. About Webhelp Inc. Webhelp is a developer of technology and service offerings for providing online communication solutions to businesses and their customers. Its ARENA eCRM technology platform offers real-time, person-to-person interaction capabilities, as well as a broad set of customer communication and management applications to corporate clients including Microsoft, Norelco and AOL Time Warner. The ARENA eCRM technology platform supports the WebhelpTM suite of licensed or outsourced online customer service solutions including Web-based chat, e-mail management, self-service, voice and wireless customer support. Webhelp also provides a real-time, human- assisted Internet search service. Webhelp is privately held with executive offices in Toronto, Canada and additional locations in North America and Europe. For information about Webhelp's services, visit www.webhelp.com or call 1-888-WEB-6611. david.naiman@webhelp.com top of page |
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