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CRM Solutions, Inc. (CSI) to Market WebhelpCSI to Market Webhelp’s Technology and End-to-End Online Customer Service SolutionsTORONTO, ON and OMAHA, NE: AUGUST 15, 2001. Webhelp, a developer and provider of online communications technology and services, and CRM Solutions, Inc. (CSI), a full service customer relationship management company, have joined forces to market online customer support solutions collaboratively.Under an agreement between the two companies, CSI will market Webhelp's proprietary ARENA eCRM technology platform that offers real-time, person-to-person interaction capabilities as well as a broad set of customer communication and management applications - an end-to-end online customer support solution based on live chat and collaboration. Webhelp’s Web Application Event Framework (WAEF) technology, a component of the ARENA eCRM technology platform, applies the concept of streaming technology to allow for real-time online communication. WAEF differs from traditional frameworks in that it recognizes new events and data instantly, without having to request information from a server. Instead, this information is automatically pushed from the server when an update occurs. Since only the incremental data that has actually been changed or been updated is communicated between users and the host of the application, WAEF minimizes the amount of information transmitted over the network. Massive redundancy in transmitted content is eliminated, drastically reducing the amount of bandwidth required to support the application. “The Webhelp suite enables us to strengthen our commitment to our customers by continuously providing best-in-class customer relationship management.” Said Michael P. May, Chairman, CSI Solutions, Inc. “This relationship will contribute directly to the high level of service our customers have come to expect from CSI." CSI will utilize Webhelp’s technology as part of a comprehensive solution that will give CSI clients a competitive advantage in their markets by leveraging the most advanced online support solution available to date. According to Kerry E. Adler, Chief Executive Officer, Webhelp Inc., “CSI’s experience in the CRM space is extensive and the combination of CRM expertise and senior level relationships in key industry verticals brings a wealth of opportunity to Webhelp. We are proud to be selected by CSI as the technology of choice, to service their growing roster of Blue Chip clients.” About CRM Solutions, Inc. CRM Solutions, Inc. (CSI) is a full service customer relationship management company based in Omaha, NE, USA. CSI helps companies improve their direct sales, customer service, technical support, customer retention, and overall profitability by using its experience and services to impact their business. CSI provides direct and affiliate company services to meet its customers’ requirements, including consulting, outsourced teleservice/customer service management, data base services, facilities management, and web solutions. The CSI management team has worked with over 150 of the world’s largest industries and companies in the area of CRM, including clients such as AOL-Time Warner, American Express, Bell Atlantic, Citibank, Gateway Computers, MSN, General Motors, GTE, Meredith Corp., and many others. About Webhelp Inc. Webhelp is a developer of technology and service offerings for providing online communication solutions to businesses and their customers. Its ARENA eCRM technology platform offers real-time, person-to-person interaction capabilities, as well as a broad set of customer communication and management applications to corporate clients including Microsoft, Norelco and AOL. The ARENA eCRM technology platform supports the WebhelpTM suite of licensed or outsourced online customer service solutions including Web-based chat, e-mail management, self-service and wireless customer support. Webhelp also provides a real-time, human-assisted Internet search service. Webhelp is privately held with executive offices in Toronto, Canada and additional locations in North America and Europe. For information about Webhelp's services, visit www.webhelp.com or call 1-888-WEB-6611. Except for historical information, all of the expectations and assumptions contained in the foregoing are forward-looking statements involving risks and uncertainties. Important factors that could cause actual results to differ materially from such forward-looking statements include, but are not limited to, the ability of the parties to integrate the technologies, availability of component parts, manufacturing difficulties and possible delays in release of other products. For additional information regarding these and other risks associated with the company's business refer to the company's reports filed with the SEC. Editorial Contact: Cory Basil Webhelp Inc. (416) 932-6567 cory.basil@webhelp.com top of page |
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