Bluetech announces a new Customer Service & CRM software for Unix users  (email this article)

June 1 2004--Bluetech Inc. (Company Profile, Past Stories, Case Studies) , of San Diego, CA, announces a new web based Customer Service & CRM software Vuechat that will enable companies to immediately communicate with their customers, and therefore generate greater sales.

Unlike other CRM programs such as LivePerson, companies can host their own servers. Also customers do not have to download any software to enter into a web cam chat environment with a company sales representative. Vuechat is written in Java and is therefore a web-based program. A complete summary of Vuechat's capabilities and a comparison of Vuechat with its competitors can be found at: http://www.vuechat.com

Uses:
Many different types of customer groups can benefit from Vuechat. For example, Ebay bidders can simply click onto a URL link and be instantly connected to the Ebay Power Seller to ask questions. Currently, bidders have to send emails with questions about auction products; questions that are sometimes not answered in time.

Or companies that value a closer contact with their customer base will also benefit, such as entertainment web-sites, web product resellers, and any company that has an active customer service department.

You can see Vuechat in action by going to the Bluetech Vuechat server at: http://www.bluetech.com/cs.html. The Blue Tech Vuechat server is on-line from 8am to 5pm Pacific Coast Time, Monday through Friday.