Gaithersburg, MD//VoiceLog LLC (Company
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Studies), the world’s leading provider of call recording services for all centers and Third Party Verification, today announced the availability of VirtualMonitor™, the first Quality Monitoring solution that requires no equipment to be installed at the client’s call center.
VirtualMonitor uses the same state-of-the-art recording technology as VirtualLogger™, the VoiceLog ASP/hosted solution for 100% call recording. Both VirtualMonitor and VirtualLogger are powered by Wygant Scientific, a leading developer of call center recording and quality monitoring technology with over 20 years of experience. Wygant’s Encore™ products provide the backbone of the VoiceLog offerings.
Like VirtualLogger, VirtualMonitor offers “pay-as-you-go” service, saving clients thousands of dollars in capital expense, delivering a faster and higher ROI and eliminating technological obsolescence. Plus, VirtualMonitor offers per-minute pricing, setup in days, no minimum commitment, and is cost-effective for as few as one agent.
VirtualMonitor works by dialing into the “service observe” ports of the call center’s PBX or related technology. The system’s schedule identifies the agent(s) to monitor, performs all needed authentication steps, connects to the appropriate agent line, then records as scheduled. Various options are available when service-observe ports cannot be dialed in from outside or a higher level of security is required. Screen capture is also available.
“VirtualMonitor is the next step forward toward our vision of software-based call recording and monitoring,” said Jim Veilleux, President of VoiceLog. “With VirtualMonitor, we eliminate the expense of extra hardware, installation and the related engineering, which allows us to offer the service at a greatly reduced cost. This is the perfect solution for call centers who want to record ten calls per agent or less per week.”
VoiceLog is the world’s first provider of comprehensive call recording and quality monitoring services on a hosted/ASP basis. VoiceLog offers 100% call logging as well as random, scheduled and on-demand recording, screen capture, quality assessment software for form design and scoring, web-based search, retrieval and playback, and long-term secure archiving of recordings. In addition, VoiceLog offers third-party quality monitoring (providing QM personnel to listen to and score calls), and automated quality monitoring using speech-recognition. With its “pay-as-you-go” pricing model, VoiceLog offers clients easy, on-demand access to the latest technology, while reducing capital requirements and increasing ROI.
VirtualLogger has been named 2004 “Product of the Year” by Communications Solutions magazine and received the “CRM Excellence Award” by Customer Inter@ctions Solutions magazine. In addition, VoiceLog is a two-time INC 500 award winner.
In addition to its quality monitoring and call recording business, VoiceLog is the world leader in Third Party Verification for telemarketing transactions, serving more than 60% of telecommunications companies as well as most electric and natural gas utilities using TPV.
For more information about VoiceLog, call Larry Leiking at 301-230-2129 or email him at lleikin@voicelog.net.
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