Joel Bernstein joins VoiceLog as Regional Manager and Senior Consultant (email this article)

// Gaithersburg, MD// VoiceLog LLC (Company Profile, Past Stories, Case Studies), the leader in call center recording services and third party verification, announced today that Joel Bernstein has joined VoiceLog as Regional Manager and Senior Consultant. In his new position, Joel will be responsible for managing clients in the southeasten United States and providing consulting services nationwide.

Joel has a long and successful career in the call center industry, focused on the use of call recording and monitoring. Starting in 1991 at DialAmerica, Joel has built and directed call center operations at TCI Cable, Sylvan Prometric and Microsoft’s European division. As a consultant, Joel has worked with Startec Global Communications, Fannie Mae, several Blue Cross/Blue Shield groups, Household Bank, StateFarm Insurance, and others. He was Director of Call Center Solutions for Eyretel International and Witness Systems where he developed a Customer Experience Methodology that augmented the quality assurance best practices of clients. He is also a certified Benchmark Portal™ Consultant and Planner.

“We’re delighted to add Joel to the fabulous team we have at VoiceLog,” said Larry Lekin, Vice President at VoiceLog. “As the leading provider of recording-related services to call centers, it’s our job not only to help clients record calls and use quality monitoring technology, but also to know how to get maximum value and ROI from those investments. Joel’s experience – especially with the implementation of Eyretel and Witness Systems - are invaluable.”

VoiceLog LLC is the first company to offer quality monitoring, call recording and screen capture on a hosted/ASP-basis. The VoiceLog “pay as you go” pricing structure allows call centers to obtain state-of-the-art technology without the high capital costs of traditional systems. The results are higher ROIs, dramatically lower financial and obsolescence risk, the ability to grow or shrink costs in direct response to call traffic, and to utilize advanced technology – such as audio data mining – at dramatically lower costs.

Joel’s office is in Ponte Verda, Florida. To reach him, call 443-622-0096 or jbernstein@voicelog.net. For more information about VoiceLog, contact Larry Leikin at 301-230-2129 or lleikin@voicelog.net.