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Cox Communications Implements Viadyne in 65 daysTORONTO, Ontario, November 1st, 2001 – Viadyne Corporation, a premier provider of Enterprise Information Technology (IT) Service Management solutions, is pleased to announce that Cox Communications, has selected and implemented Viadyne’s comprehensive viaTIL IT Service Management solution.Cox Communications, one of the largest broadband communications companies in the United States, has successfully completed the implementation of viaTIL suite, enabling Cox to fast-track their implementation of the IT Service Management Information Technology Infrastructure Library (ITIL) processes for IT service delivery and service support. With viaTIL’s industry leading ITIL compliance and mature process base, Cox was able to significantly leverage their investment and rapidly deploy technology to support, automate, and integrate the world’s best practice processes in less than 65 days. Eric Addington, who is managing the implementation of the viaTIL product suite into the Cox Communications, Inc. IT Infrastructure said, “I was pleasantly surprised at the ease of the product implementation. Viadyne’s expert staff and superior product line made for a smooth transition. We reworked our IT service management processes to conform to industry best practices according to ITIL and automating those processes using viaTIL was a piece of cake.” “The complement of ITIL and viaTIL offers the most sophisticated combination of standardized industry’s best practice processes for IT Service Management out-of-the-box, enterprise operational capabilities, and adaptability to meet specific business requirements,” said Malcolm Thornton, directing manager for Viadyne. “This combination enables enterprise companies like Cox Communications to react to the demand of IT services and support swiftly and effectively, reducing costs, and improving business and competitive effectiveness.” About viaTIL™ viaTIL provides an “out-of-the-box” comprehensive and holistic suite of Enterprise IT Service Management applications founded on the leading processes defined by the Information Technology Infrastructure Library (ITIL), the global standard for consistent, and comprehensive “best practices” for IT Service Management. viaTIL, with its industry leading ITIL Enhanced compliancy, enables organizations of any size to realize and rapidly leverage the benefit of the world’s best practice processes. This solution approach delivers a consolidated and integrated operation framework that provides the flexibility and adaptability for 100% customization at any level, to specifically address the operational challenges of your organization, reduce total cost of ownership, and generate a competitive advantage in the marketplace. viaTIL suite, comprised of: Service Desk, Incident Management, Problem Management, Change Management for Infrastructure, Change Management for Users, Facilities Management, Procurement, Release Management, Configuration Management, Asset Management, Availability Management, IT Financial Management, Capacity Planning, Service Level Management, and Metrics and Management Reporting, incorporates and tightly integrates all the support, service, and delivery processes required to promote a quality approach to achieving business effectiveness and efficiency in the use of information technology. For more information on viaTIL, send an e-mail to info@viadyne.com or visit http://www.viadyne.com. About Cox Communications Cox Communications, a Fortune 500 company, serves approximately 6.2 million customers nationwide, making it the nation’s fifth largest cable television company. A full- service provider of telecommunications products, Cox offers an array of services, including Cox Cable; local and long distance telephone services under the Cox Digital Telephone brand; high-speed Internet access under the brands Cox@Home, Road Runner and Cox Express; advanced digital video programming services under the Cox Digital Cable brand; and commercial voice and data services via Cox Business Services. Cox is an investor in telecommunications companies including Sprint PCS and Excite@Home, as well as programming networks including Discovery Channel and The Learning Channel. More information about Cox Communications can be accessed on the Internet at www.cox.com. About Viadyne Corporation Viadyne is a premier provider of Enterprise Service Management solutions, delivering solutions that provide organizations the ability to manage, control, and improve the supportability of their IT and customer services. By focusing on both process and technology, Viadyne offers customers the ability to incorporate and tightly integrate all the support and service processes required to promote a quality approach to achieving business effectiveness and efficiency, while improving economic profitability. For more information on Viadyne, its products and services send an e-mail to info@viadyne.com or visit http://www.viadyne.com. © 2001 Viadyne Corporation. All rights reserved. Viadyne, viaTIL, and viaTILconnect are trademarks of Viadyne Corporation, Ontario, Canada, which are registered or pending in certain jurisdictions. Remedy, Remedy Help Desk, and the Action Request System are trademarks of Remedy Corporation, Mountain View , California, which are registered or pending in certain jurisdictions. All other trademarks are the property of their respective owners. Editorial Contact: Viadyne Corporation (905) 420-3110 info@viadyne.com top of page |
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