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Viadyne launches viaTILComprehensive IT Infrastructure ManagementTORONTO, Ontario, September 11, 2000 - Viadyne Corporation, a premier provider of Information Technology Service Management solutions, announces the general availability of viaTIL 1.1.viaTIL introduces a comprehensive and cohesive suite of enterprise IT Service Management applications founded on the processes defined by the Information Technology Infrastructure Library (ITIL), the only consistent and comprehensive documentation of “best practice” processes for IT Service Management. viaTIL suite, comprised of: Help Desk, Problem Management, Change Management, Configuration/Asset Management, Procurement, Service Level Management, and Contact Management, incorporates and tightly integrates all the support and service processes required to promote a quality approach to achieving business effectiveness and efficiency in the use of information technology. “viaTIL provides Diageo with a comprehensive enterprise IT Infrastructure Management Framework” says Tony Heard, director of the Enterprise Systems Management division of Diageo PLC. “With viaTIL we are able to effectively implement and automate ITIL’s best practice processes across all of our operating companies. The integrated application suite is a strategic tool to enable us to improve our economic profitability by better managing our infrastructure, while continuing to improve our support services and services offerings.” “Within today’s technology driven ebusiness environment the availability and reliability of a company’s IT infrastructure is critical to its operations” says Malcolm Thornton, president and CEO of Viadyne Corporation. “Many companies invest heavily into just technology, with little success. This is a significant differentiator with the viaTIL framework, as viaTIL fully supports the ITIL processes, providing a pragmatic approach to implementing quality IT Service Management”. About Viadyne Corporation Viadyne is a premier provider of Enterprise Information Technology Infrastructure Management solutions. Viadyne delivers solutions that provide organizations the ability to manage, control, and improve the supportability of their IT infrastructure. By focusing on both process and technology, Viadyne offers customers the ability to continually enhance IT services providing a competitive advantage, and improving economic profitability. More information on Viadyne, its products and services, is available on the company’s web site, www.viadyne.com. © 2000 Viadyne Corporation. All rights reserved. Viadyne, viaTIL, and Viadyne IT Systems Management Center are trademarks of Viadyne Corporation, Ontario, Canada, which are registered or pending in certain jurisdictions. All other trademarks are the property of their respective owners. Viadyne Corporation (905) 420-3110 Editorial Contact: Malcolm Thornton Viadyne Corporation 905.420.3110 malcolm@viadyne.com top of page |
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