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Vertical Solutions and MeadWestvaco Accomplish CRM SuccessNovember 19, 2002 – Cincinnati, OH – Vertical Solutions, Inc. (VSI), a leading developer of next-generation Customer Relationship Management (CRM) software for help desk, customer service, and sales organizations, announced that MeadWestvaco Corporation has chosen and successfully implemented their completely web-based PowerHelp Millennium product suite as their global support solution.MeadWestvaco implemented VSI’s PowerHelp Millennium 7, a web-based product suite. MeadWestvaco’s internal information technology support groups will use PowerHelp’s change management functionality while tracking and managing service level agreements across the corporation. Robert Blackburn, MeadWestvaco’s Service Center Manager, observed, "Vertical Solution's PowerHelp Millennium 7 was an easy choice for MeadWestvaco. VSI is always responsive to our business and technical needs. Our teams worked together extremely well to produce a superior solution in a short amount of time. This enabled us to meet a key integration objective." “MeadWestvaco has a dynamic global support structure due to their latest merger and their business expectations, ” says Kris Brannock, Vice President of Corporate Development for VSI. “Our PowerHelp Millennium product has met and exceeded the expectations established during the initial evaluation period.” About Vertical Solutions VSI develops, implements, and supports its Customer Relationship Management (CRM) software. VSI’s focus on the latest WEB technologies allows for the improvement of software quality and implementation methodology across your enterprise. VSI’s PowerHelp Millennium software suite encompasses call center, help desk, sales force automation and mobile computing products. VSI's business partners are located in Israel, Belgium and Australia with its North American offices located in Cincinnati, Dallas and New York. VSI was most recently awarded the “Top Ten CRM Implementation 2002” award by the Aberdeen Group. For more information visit www.vertsol.com. Editorial Contact: Marketing Department Vertical Solutions Inc. 513.891.7997 marketing@vertsol.com top of page |
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