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Vertical Solutions, Inc. Announces ServiceWare’s ParticipationNovember 15, 2001 – Cincinnati, OH – Vertical Solutions, Inc. (VSI), a global provider of next generation electronic Customer Relationship Management (eCRM) for internal and external call centers, announced that Premier Business Partner, ServiceWare, will be participating in VSI’s CRM Pavilion and Theater at this year’s Cincinnati ITEC on November 28th & 29th.ServiceWare will be presenting its WEB based knowledge management software for customer service and employee support. Coupled with VSI’s PowerHelp Millennium, ServiceWare will be exhibiting a completely WEB based option for companies looking for a CRM solution for either internal or external contact / support management structures. “Using PowerHelp Millennium as your call management system (CMS) while utilizing ServiceWare’s knowledge management tools will give any enterprise not only the ability to provide service and support but will do so with the latest cutting edge technologies.” says Kris Brannock, Vice President of Corporate Development for VSI. VSI and co-sponsor Xerox Connect have developed the CRM Pavilion and Theater at the Cincinnati ITEC to provide a “360°” view of the CRM marketplace. ServiceWare’s expertise in knowledge management is considered a major addition to this initiative. For more information please visit www.vertsol.com. About Vertical Solutions, Inc. Vertical Solutions, Inc. (VSI), is a leading developer of Customer Relationship Management (CRM) software. VSI’s focus on the latest WEB technologies allows for the improvement of software quality and implementation methodology across your enterprise. VSI’s product suites stretch across the CRM spectrum, including call center, help desk, sales automation and field service products. VSI's European business partners are located in Israel, Belgium and France with its North American offices located in Cincinnati, Dallas and New York. For more information visit About ServiceWare ServiceWare is a leading provider of intelligent service applications that enable companies to win on service in their competitive markets. ServiceWare's eService Suite(TM) software empowers organizations to deliver superior service and support, while reducing expenses. Powered by MindSync(TM), a patented self-learning search technology, eService Suite enables businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. More than 200 leading organizations have implemented ServiceWare software including H&R Block, Northeast Utilities, Amgen, Stream International, QUALCOMM, Marconi and Sage Software. ServiceWare is the recipient of the prestigious CRM Excellence Award 2000, as well as the Software Support Professionals Association (SSPA) WebStar Service Award 2000. ServiceWare was also named one of the ``Top 100 Companies to Watch'' by KM World Magazine. Editorial Contact: Ron Wegmann Jr. Vertical Solutions Inc. 800.466.0238 ronnie.wegmann@vertsol.com top of page |
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