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Vertical Solutions Releases PowerHelp Millennium 7.1October 31, 2002 – Cincinnati, OH – Vertical Solutions, Inc. (VSI), a leading developer of next generation Customer Relationship Management (CRM) software for help desk, customer service, and sales organizations, announced today the latest commercial release of their award winning PowerHelp Millennium solution suite.PowerHelp Millennium 7.1 extends support and sales environments by providing secured executive and manager level portal views to enhance the user’s ability to oversee an enterprise. With quick access to PowerBIA (Business Intelligence and Analytics) upper management has the ability to create support or sales “snapshots” with drill down capabilities from top to bottom. PowerHelp Millennium 7.1 also offers data level XML and Web Services technology which enables it to be one of the most flexible solutions allowing for customized data placement and ease of integration with legacy systems. “PowerHelp Millennium 7.1 really expands our customers’ access to view mission critical data in a variety of formats,” says Steve McElwee, Director PowerHelp U.S. “We enable several business levels to manage data quickly and easily, maximizing the effectiveness of their back office systems and employees throughout the enterprise.” With multiple support and sales specific views or a complete 360 degree view of customer interactions, PowerHelp Millennium 7.1 offers functionality that provides a seamless single point of contact for all current and prospective customers. Support and sales organizations have the ability to increase their performance by using PowerHelp’s contract management, escalation management, change management, knowledge management, email integration, CTI integration, and several Web portal and mobile options. About Vertical Solutions, Inc. Vertical Solutions, Inc. (VSI), develops, implements, and supports its Customer Relationship Management (CRM) software. VSI’s focus on the latest WEB technologies allows for the improvement of software quality and implementation methodology across your enterprise. The PowerHelp Millennium software suite is a complete solution for call centers and help desks including sales force automation and mobile computing modules. VSI's business partners are located in Israel, Belgium and Australia with its North American offices located in Cincinnati, Dallas and New York. VSI was most recently awarded with the prestigious “Top Ten CRM Implementation 2002” by the Aberdeen Group, a leading IT market analysis and positioning services firm. For more information visit www.vertsol.com. Editorial Contact: Marketing Department Vertical Solutions Inc. +1 513.891.7997 marketing@vertsol.com top of page |
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