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Aberdeen Group Taps Vertical Solutions with “Top Ten CRM Implementation”October 15, 2002 – Cincinnati, OH – Vertical Solutions, Inc. (VSI), a leading developer of next generation Customer Relationship Management (CRM) software for help desk, customer service, and sales organizations, announced today that VSI and ABB Automation Service are the recipients of the Aberdeen Group’s 2002 “Top Ten CRM Implementations in Services Management Award”.This award is a joint research initiative in accordance with a recent study conducted by the Association for Services Management International (AFSMI) – a global organization dedicated to the career development of executives in the high-technology and services industries – and Aberdeen Group, a leading market analysis and positioning services firm. The study, entitled, What Works: Ten Significant Implementations in Services Management, provides a comprehensive overview of the well- established customer service management and field service segment of CRM. VSI’s completely web based PowerHelp Millennium 7 solution was successfully implemented during the second quarter of this year. PowerHelp Millennium 7’s data level XML architecture and Web Services enabled VSI and ABB Automation Service to form tight integrations with several mission critical systems while receiving a significant return on investment. VSI and ABB Automation Service’s staff established a strong rapport during the business processes evaluation stages which enabled them improve customer service, reduce costs, and increase operational efficiencies by providing a single point of contact for ABB Automation’s customers. PowerHelp Millennium 7 is currently being expanded into Canada, Sweden, Germany, and Finland to support ABB’s 24/7/365 customer service operation. “These ‘Top Ten’ companies have successfully implemented and adopted services management technology to better serve their customers and improve their own bottom line performance,” said Christopher Fletcher, Vice President and Research Director with the Aberdeen Group. “What Works in Services Management shows that the focus of any service organization has to begin and end with the customer relationship.” “We are honored to be selected for this award by two such prestigious organizations such as the Aberdeen Group and AFSMI,” said Ron Wegmann, Sr., CEO and President of VSI. “VSI and ABB Automation Service’s staff were afforded quite a task with creating a central repository for information within a global enterprise. The strength and robustness of our PowerHelp Millennium 7 solution and the relationship between the two companies allowed for us to complete this implementation in a concise time frame producing tangible results.” About Vertical Solutions, Inc. Vertical Solutions, Inc. (VSI), develops, implements, and supports its Customer Relationship Management (CRM) software. VSI’s focus on the latest WEB technologies allows for the improvement of software quality and implementation methodology across your enterprise. The PowerHelp Millennium software suite is a complete solution for call centers and help desks including sales force automation and mobile computing modules. VSI's business partners are located in Israel, Belgium and Australia with its North American offices located in Cincinnati, Dallas and New York. VSI was most recently awarded “2002 CRM Excellence Award” by Customer Interaction Solutions (CIS) Magazine for their exceptional work within their client base. For more information visit www.vertsol.com. About Aberdeen Founded in 1988, Aberdeen Group is a leading IT market analysis and positioning services firm that helps Information Technology vendors establish leadership in emerging markets. The firm provides IT market intelligence, positioning, and market acceleration services to established and start-up technology companies. Aberdeen’s consultants provide up-to-the-minute global IT market insights in more than 25 IT market segments. Research practices focus on emerging market opportunities, market growth rates, important industry trends, and customer buying patterns. The firm also helps clients to identify new market opportunities, enter those markets successfully, and accelerate the adoption of new technologies. Headquartered in Boston, Massachusetts, Aberdeen has research and consulting divisions in Palo Alto, California; Fort Collins, Colorado; and Amsterdam, the Netherlands. Aberdeen is accessible via the Web at www.aberdeen.com. About AFSMI The Association for Services Management International (AFSMI) is a nonprofit professional organization dedicated to furthering the knowledge, understanding, and visibility of executives and managers in the services industry. The Association provides a global platform that enables its members to exchange experiences and opinions; thereby advancing services leadership and creating successful s-business growth. Founded in 1975, AFSMI enables managers to grow in professional competence through education, training, research, and networking opportunities. Its goal is to provide leadership and direction that helps its individual and corporate members expand their capabilities to meet the growing complexities and challenges of the rapidly evolving services industry. Thousands of members representing more than 1,500 organizations around the world rely on AFSMI as their communications bridge to growth. More information is available at www.afsmi.org. Editorial Contact: Marketing Department Vertical Solutions Inc. 513.891.7997 marketing@vertsol.com top of page |
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