Press Release - Vertical Solutions

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VSI Releases E-Customer Service Solutions for Call Centers

This time last year, client-server based customer support dominated the decision-making process when investing in call center software. Now companies are asking for one particular feature first - web integration. The Web provides the most cost-effective method ever invented for interacting with customers and everyone wants it. Accordingly, Vertical Solutions, Inc. has arrived with powerful e-customer service solutions that provide customers e-commerce support.

Cincinnati, OH - July 12, 1999 - Vertical Solutions, Inc. (VSI) a leading software developer and CRM (Customer Relationship Management) professional services provider of call center management and field service management software, is escorting clients to the World Wide Web to meet their customer service needs of the next millennium. In the last months, VSI's new web-based suite of "power" products have been attracting new and current customers such as E.W. Scripps, MEAD, Net.b@nk and Data Processing Sciences (DPS).

Recently Carter Lusher, Vice President of the Gartner Group, commented to Inc. magazine, "call centers are really like contact centers, accommodating customers accessing companies via phone, fax, the Web, email, even interactive video-kiosk." VSI has taken extra measures to address these points by presenting their latest call center solutions, PowerWeb\Agent and PowerWeb\Customer. Kris Wegmann, Director of New Business Development at VSI, commented, "our solutions are designed to make customer interactions with our clients seamless and uniform for their customer service needs, no matter what type of method they choose."

In an effort to meet these emerging e-customer service needs, VSI offers five levels of web integration. Their latest release of PowerWeb\Agent is a web solution that enables thousands of agents to perform virtually all call processing tasks via a browser enabling call tracking from anywhere in the world. With this intelligence VSI went a step further to promote PowerWeb\Customer, a self-service solution over the web for their client's customers. From enabling customers to simply open a ticket via the Web, to researching the issue themselves and escalating it to the help desk, VSI continues the thread of robust, internet-based solutions for the CRM industry.

VSI Technical Development Director, Amitay Korn, stated, "it is the completeness of our solutions and dedication to our corporate philosophy of not trying to supply everything to everyone which allows our technology to surpass our competitors. This methodology permits us to take the time to produce exceptional GUI features that our customers love and know that we are the best at what we do. And web integration is one of the things we do best."

About Vertical Solutions:
Vertical Solutions, Inc. (VSI), founded in 1984, is headquartered in Cincinnati, Ohio. VSI is a leading software developer and professional services provider of field service management and call center management software. For more information about Vertical Solutions, its products and its services, call Kris Wegmann at (513) 891-7997 EST or visit VSI's web site at http://www.vertsol.com.

Editorial Contact:
Rhonda Eaton
Vertical Solutions
513.891.7997
rhonda.eaton@vertsol.com

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