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ABB Customer Service Goes Live with Vertical SolutionsAugust 13, 2002 – Cincinnati, OH – Vertical Solutions, Inc. (VSI), a leading developer of next generation Customer Relationship Management (CRM) software for help desk, customer service, and sales organizations, announced that ABB Inc., a leader in power and industrial automation, has implemented and gone live with its completely web based PowerHelp Millennium 7 software suite for use within their U.S. Automation Service organization.PowerHelp Millennium 7’s data level XML architecture and Web Services enabled VSI and ABB Automation Service to form tight integrations with several mission critical systems. PowerHelp Millennium 7’s completely web based platform provided ABB Automation Service the ability to simplify and streamline business processes utilizing the latest technologies. The System Console & Monitoring component permits full functionality anywhere, anytime via the web and allows ABB Automation Service to drill down to any portion of the application, database, or network to proactively determine possible problem areas. PowerHelp Millennium 7 is currently being expanded into Canada, Sweden, Germany, and Finland to support ABB’s customer service operation. “VSI is very responsive to our technical and business needs. They have also extended extraordinary efforts to help us complete the PowerHelp Millennium 7 implementation and integration projects by applying the appropriate resources and providing direct access to their experts when required” said James Crowl, Director, Call Centers and Customer Support for ABB Automation Service. “With ABB Automation Service embracing our new web based PowerHelp Millennium 7, VSI has an outstanding opportunity to deploy almost all facets of its product suite in another global enterprise. The implementation of features such as customer portal, contract entitlement management, and mobile solutions will be welcomed additions to the core of ABB’s customer satisfaction initiative” said Ron Wegmann Sr., President and CEO for VSI. “Equally significant are the Power Access tools that allow easy integration to a variety of systems including ABB’s preferred ERP system that will provide much needed multi-source information.” About Vertical Solutions, Inc. Vertical Solutions, Inc. (VSI), develops, implements, and supports its Customer Relationship Management (CRM) software. VSI’s focus on the latest WEB technologies allows for the improvement of software quality and implementation methodology across your enterprise. VSI’s software suites encompass call center, help desk, sales force automation and mobile computing products. VSI's business partners are located in Israel, Belgium and Australia with its North American offices located in Cincinnati, Dallas and New York. VSI was most recently awarded “2002 CRM Excellence Award” by Customer Interaction Solutions (CIS) Magazine for their exceptional work within their client base. For more information visit www.vertsol.com. Editorial Contact: Vertical Solutions Inc. 513.891.7997 marketing@vertsol.com top of page |
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