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PowerHelp Millennium for OutsourcersApril 12, 2002 – Cincinnati, OH – Vertical Solutions, Inc. (VSI), a global provider of next generation electronic Customer Relationship Management (eCRM) software for internal and external call centers, announced that PowerHelp Millennium is a premier solution for outsourcing and service provider environments.PowerHelp Millennium is a completely net based full cycle CRM solution for internal and external environments. With the global economy’s renewed interest in service providers due to their ability to lower initial costs and avoid building up staff, VSI has developed a solution that allows outsourcers to work in a flexible fast-paced environment. PowerHelp Millennium’s open platform and XML architecture allows these organizations to customize their solution to fit not merely a single client but multiple clients with ease. “The XML capabilities of PowerHelp dramatically improves our ability to communicate and integrate with our customers, which is critical in the outsourcing market,” says Ed Matis, Vice President of Information Technology for XtraSource. “We can implement new projects on a global basis in hours, not days or weeks. The web-based architecture of the product also dramatically reduces our project startup time. PowerHelp opens the doors for us in terms of agent location, customer integration, and effective customer service across multiple contact methods.” Outsourcers have the ability to quickly modify screen layouts and reports while offering extensive contract and SLA management with minimal vendor involvement. VSI offers several portal-based options that enable 360 degree real-time work and viewing capabilities. PowerHelp Millennium provides highly secured views for users, end customers and even 360 degree views for sales and marketing personnel. The application equips service providers with the ability to extensively segment data allowing for multiple clients to use either a single database or multiple databases with technical monitoring tools for both. About Vertical Solutions, Inc. Vertical Solutions, Inc. (VSI), is a leading developer of Customer Relationship Management (CRM) software. VSI’s focus on the latest WEB technologies allows for the improvement of software quality and implementation methodology across your enterprise. VSI’s software suites encompass call center, help desk, sales automation and mobile computing products. VSI's business partners are located in Israel, Belgium and France with its North American offices located in Cincinnati, Dallas and New York. For more information visit www.vertsol.com. Editorial Contact: Marketing Department Vertical Solutions Inc. 513.891.7997 marketing@vertsol.com top of page |
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