MELVILLE, N.Y, October 06, 2003 – Verint Systems (Company
Profile, Past
Stories, Case
Studies) Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, digital video security and
surveillance, and enterprise business intelligence, today announced that ULTRA™ IntelliFind, Verint’s analytical solution for generating actionable intelligence from free-form
speech, has been named a TMC Labs Innovation Award winner by Customer Inter@ction Solutions® magazine.
IntelliFind utilizes patent-pending indexing, categorization and ranking technologies to create a searchable audio database generated from customer interactions in a contact
center. It enables decision makers to quickly identify calls relevant to specific business objectives based on user-defined criteria, including key words and phrases.
Using IntelliFind, decision makers throughout an enterprise can “subscribe” to and automatically receive calls that include specific customer intelligence to help them meet
their business objectives. Individual users can also create customized audio searches based on their unique requirements. IntelliFind enables organizations to make
better decisions about important business issues including:
· Increasing customer retention and reducing churn
· Enhancing customer satisfaction and reducing complaints
· Identifying new competitive threats and opportunities
“We are proud that TMC Labs has singled out IntelliFind for this award because the selection process thoroughly evaluated every feature of the powerful analytical solution,”
said Lou Boudreau, Chief Technology Officer of Verint’s Contact Center Solutions. “This award reaffirms our belief that IntelliFind will enable forward-thinking
companies to extract intelligence from the massive amount of information in customer interactions so they can enhance performance, process and profitability.”
The TMC Labs Innovation Awards emphasize technological innovation and product feature sets. TMC Labs has built a solid reputation in the industry, and pledges to
continue providing the most complete, most objective, and most definitive product reviews in the trade.
About TMC:
Since its inception in 1972, Technology Marketing Corporation (TMC®) has produced industry-leading trade magazines and events focused on technology and
communications. TMC® publishes two magazines: Customer Inter@ction Solutions ä, and Internet Telephony®, and the online publications,
TMCnet.com®, Planet PDAä Magazine and BiometriTech™. TMC® produces BiometriTech™ Conference, , INTERNET TELEPHONY® Conference
& EXPO and Planet PDA™: The Enterprise PDA Event. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC® or the
TMC Innovation Awards, visit www.tmcnet.com or contact Tom Keating at 203-852-6800, x149, or tkeating@tmcnet.com.
About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, digital video security
and surveillance, and enterprise business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable
intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a
subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com.
Note: Certain statements concerning Verint’s future results or prospects are “forward-looking statements” under the Private Securities Litigation Reform Act of 1995.
There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important
factors that could cause actual results to differ materially include: changes in the demand for Verint's products; further decline in information technology spending; the
uncertainty of customer acceptance of Verint’s products; Verint’s lengthy and variable sales cycle makes it difficult to predict operating results; dependence on contracts
with governments for a significant portion of Verint’s revenues; markets for Verint’s products failing to develop; risks that Verint’s intellectual property rights may not be
adequate to protect its business; risks associated with rapidly changing technology and the ability of Verint to introduce new products on a timely and cost-effective basis;
inability to maintain relationships with value added resellers and systems integrators; risks associated with Verint's ability to retain existing personnel and recruit and
retain qualified personnel; risks associated with changes in the competitive or regulatory environment in which Verint operates; risks associated with significant foreign
operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint’s business and affairs; and other
risks described in filings with the Securities and Exchange Commission. These risks and uncertainties, as well as others, are discussed in greater detail in the filings of
Verint with the Securities and Exchange Commission. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system
(EDGAR) at www.sec.gov or from Verint’s website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.
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Verint, the Verint word mark, STAR-GATE, RELIANT, LORONIX and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their
respective owners.
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