Verint Systems Selected to Deliver Multi-Million Dollar Intelligent Recording Solution for the U.S. Internal Revenue Service(email this article)

MELVILLE, N.Y.--(BUSINESS WIRE)--Sept. 4, 2003-- Verint Systems Inc. (NASDAQ: VRNT - News) (Company Profile, Past Stories, Case Studies), a leading provider of analytic software-based solutions for communications interception, digital video security and surveillance, and enterprise business intelligence today announced that it has been selected to deliver a multi-million dollar ULTRA Intelligent Recording solution for the U.S. Internal Revenue Service (IRS).
The IRS has one of the world's largest customer service organizations with 46 contact centers and 18,000 agents handling 42 million tax inquires each year. The agency will implement ULTRA at certain contact centers as part of its ongoing strategy to provide world-class customer service to the nation's more than 100 million individual and corporate tax filers. The ULTRA solution will be delivered to the IRS in conjunction with Verint partner, Aspect Communications.

"Verint has significant experience with major government implementations and our ULTRA solution is uniquely designed for a large-scale, multi-site organizations like the Internal Revenue Service," said Dan Bodner, President and CEO of Verint Systems Inc. "ULTRA will deliver actionable intelligence that will enable the IRS to enhance operational efficiency and provide a positive taxpayer experience."

ULTRA Intelligent Recording drives total quality by enabling organizations of all sizes to cost effectively capture every customer interaction and extract actionable intelligence from telephone, Voice over IP, e-mail, chat or agent assisted co-browsing contacts. Easy access to all customer data through ULTRA's Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.

About Verint Systems Inc.

Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, digital video security and surveillance, and enterprise business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT - News). Visit us at our website www.verint.com.

Note: Certain statements concerning Verint's future results or prospects are "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important factors that could cause actual results to differ materially include: changes in the demand for Verint's products; further decline in information technology spending; the uncertainty of customer acceptance of Verint's products; Verint's lengthy and variable sales cycle makes it difficult to predict operating results; dependence on contracts with governments for a significant portion of Verint's revenues; markets for Verint's products failing to develop; risks that Verint's intellectual property rights may not be adequate to protect its business; risks associated with rapidly changing technology and the ability of Verint to introduce new products on a timely and cost-effective basis; inability to maintain relationships with value added resellers and systems integrators; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel; risks associated with changes in the competitive or regulatory environment in which Verint operates; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission. These risks and uncertainties, as well as others, are discussed in greater detail in the filings of Verint with the Securities and Exchange Commission. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.

Verint, the Verint word mark, STAR-GATE, RELIANT, LORONIX and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.