Verint Launches New Business Intelligence Software Solution For Small to Mid-Size Contact Centers(email this article)

MELVILLE, N.Y.--(BUSINESS WIRE)--Aug. 25, 2003-- Verint Systems Inc. (NASDAQ: VRNT - News) (Company Profile, Past Stories, Case Studies), a leading provider of analytic software-based solutions for communications interception, digital video security and surveillance, and enterprise business intelligence, today announced the launch of ULTRA Express(TM), a new software solution specifically designed to meet the Intelligent Recording needs of small to mid-size contact centers. ULTRA Express is exclusively available through Verint channel partners who service the small to medium contact center market, and understand their unique requirements and business challenges.

Based on Verint's award-winning ULTRA Intelligent Recording solution, ULTRA Express delivers actionable intelligence for small to medium contact centers, allowing them to leverage every customer contact to optimize their processes, increase productivity and satisfy compliance and risk management requirements. This intelligence is especially important for small to mid-size contact centers that must efficiently utilize every resource to provide outstanding service to their customers in order to gain competitive advantages and drive growth.

Two powerful ULTRA Express applications, Quality Management and Transaction Management, are designed to boost productivity and enhance customer satisfaction by providing easy access to the intelligence that can be derived from each customer interaction. ULTRA Express is scalable, allowing organizations to deploy only the functionality they currently require, with the knowledge that the solution can support thousands of agents as their business grows.

"ULTRA Express brings the power of actionable intelligence to this market through our increasing network of channel partners," said Dan Bodner, Verint's President and CEO. "Actionable intelligence will enable small to mid-size contact center operations to enhance business processes and service quality to better meet the needs of customers."

About Verint Systems Inc.

Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, digital video security and surveillance, and enterprise business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT - News). Visit us at our website www.verint.com.

Note: Certain statements concerning Verint's future results or prospects are "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important factors that could cause actual results to differ materially include: changes in the demand for Verint's products; further decline in information technology spending; the uncertainty of customer acceptance of Verint's products; Verint's lengthy and variable sales cycle makes it difficult to predict operating results; dependence on contracts with governments for a significant portion of Verint's revenues; markets for Verint's products failing to develop; risks that Verint's intellectual property rights may not be adequate to protect its business; risks associated with rapidly changing technology and the ability of Verint to introduce new products on a timely and cost-effective basis; inability to maintain relationships with value added resellers and systems integrators; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel; risks associated with changes in the competitive or regulatory environment in which Verint operates; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission. These risks and uncertainties, as well as others, are discussed in greater detail in the filings of Verint with the Securities and Exchange Commission. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.

Verint, the Verint word mark, STAR-GATE, RELIANT, LORONIX and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.