PeopleSupport Implements Verint ULTRA Intelligent Recording For Multi-National Virtual Contact Centers (email this article)

Melville, New York - December 8, 2003 -- Verint Systems Inc. (Company Profile, Past Stories, Case Studies), a leading provider of analytic software-based solutions for communications interception, digital video security and surveillance, and enterprise business intelligence, today announced that PeopleSupport has selected Verint’s ULTRA™ Intelligent Recording solution to enable actionable intelligence across the company’s virtual contact centers, spanning operations in the Philippines and California. DTSI, Verint’s partner and provider of contact center solutions in the Philippines, implemented the ULTRA solution at PeopleSupport.
 
 
PeopleSupport is a global leader in the delivery of Business Process Outsourcing solutions, including multi-channel customer care using voice, email, Web collaboration and dynamic Web-based self-help. The company provides sales support, customer care and customer relationship management solutions to leading international enterprises. In order to support their business growth over the past year, PeopleSupport recognized the importance of choosing a scalable quality monitoring and compliance recording solution that delivered actionable intelligence today and could easily expand to accommodate the company’s growth in the future.
 
“PeopleSupport strives to deliver superior customer experience and increased client revenues using highly talented human capital and state of the art technologies,” said Abby Hossein, Vice President of Global Technology and CIO of PeopleSupport. “We chose ULTRA because it can deliver actionable intelligence from every customer contact, giving PeopleSupport and our clients the required insight to continuously enhance the quality of customer experience we provide.”
 
Verint’s ULTRA Intelligent Recording is designed to drive enterprise quality by enabling organizations of all sizes to cost effectively capture every customer interaction and extract actionable intelligence from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to customer data through ULTRA’s Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.
 
“We’re pleased that PeopleSupport has joined the growing wave of outsourcers in Asia Pacific that rely on ULTRA to deliver actionable intelligence that impacts the bottom line,” said Ady Meretz, Verint’s Vice President for Asia Pacific. “Our strong partnership with DTSI will enable us to deliver valuable solutions to forward-thinking enterprises throughout the Philippines.”
 
About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, digital video security and surveillance, and enterprise business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology Inc. (NASDAQ: CMVT). Visit us at our website www.verintsystems.com.
 
Note: Certain statements concerning Verint’s future results or prospects are “forward-looking statements” under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important factors that could cause actual results to differ materially include: changes in the demand for Verint's products; further decline in information technology spending; the uncertainty of customer acceptance of Verint’s products; Verint’s lengthy and variable sales cycle makes it difficult to predict operating results; dependence on contracts with governments for a significant portion of Verint’s revenues; markets for Verint’s products failing to develop; risks that Verint’s intellectual property rights may not be adequate to protect its business; risks associated with rapidly changing technology and the ability of Verint to introduce new products on a timely and cost-effective basis; inability to maintain relationships with value added resellers and systems integrators; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel; risks associated with changes in the competitive or regulatory environment in which Verint operates; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint’s business and affairs; and other risks described in filings with the Securities and Exchange Commission. These risks and uncertainties, as well as others, are discussed in greater detail in the filings of Verint with the Securities and Exchange Commission. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint’s website at www.verintsystems.com. Verint makes no commitment to revise or update any forward-looking statements.
 
Verint, the Verint word mark, STAR-GATE, RELIANT, LORONIX and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.