Melville, New York -- November 18, 2003 -- Verint Systems (Company
Profile, Past
Stories, Case
Studies) Inc. (NASDAQ:
VRNT), a leading provider of analytic solutions for communications
interception, digital video security and surveillance, and enterprise
business intelligence, today announced that CitiStreet has expanded its
ULTRA™ Intelligent Recording solution in support of important customer
service initiatives.
CitiStreet, a 50/50 joint venture between State Street Corp. (NYSE:STT)
and Citigroup (NYSE:C), is one of the largest and most experienced
global benefit providers, offering a range of products and services for
defined contribution, defined benefit, and health and welfare plans in
the corporate, government, healthcare and education areas. With more
than $170 billion in assets under management and 6.4 million
participants, customer service is a primary focus for CitiStreet.
“As a benefits provider, our customer service initiatives are our most
important priority, and we look forward to using ULTRA to unearth
actionable intelligence that will help us enhance customer experience
while improving operational efficiency,” said Greg Sexton, senior vice
president of CitiStreet. “ULTRA will give us easy access to the
information we need and enable us to use our people most effectively.
And because ULTRA is scalable, it will allow us to expand the
capabilities of the system as our business continues to grow.”
ULTRA Intelligent Recording drives total quality by enabling
organizations of all sizes to cost effectively capture customer
interactions and extract actionable intelligence from telephone,
Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy
access to all customer data through ULTRA’s Web-based desktop portal
enables enterprises to use what they learn from customer contacts to
optimize their processes, increase productivity, comply with risk
management requirements and improve service to their customers.
“We are pleased that CitiStreet, a company with a reputation for
customer focus, has selected ULTRA to support its customer service
initiatives,” says Dan Bodner, Verint President and CEO. “ULTRA will
deliver actionable intelligence that will help power quality
improvements, speed issue resolution and increase productivity across
the CitiStreet enterprise.”
About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading
provider of analytic software-based solutions for communications
interception, digital video security and surveillance, and enterprise
business intelligence. Verint software, which is used by over 1,000
organizations in over 50 countries worldwide, generates actionable
intelligence through the collection, retention and analysis of voice,
fax, video, email, Internet and data transmissions from multiple
communications networks. Verint is a subsidiary of Comverse Technology
Inc. (NASDAQ: CMVT). Visit us at our website www.verintsystems.com.
Note: Certain statements concerning Verint’s future results or prospects
are “forward-looking statements” under the Private Securities Litigation
Reform Act of 1995. There can be no assurances that forward-looking
statements will be achieved, and actual results could differ materially
from forecasts and estimates. Important factors that could cause actual
results to differ materially include: changes in the demand for Verint's
products; further decline in information technology spending; the
uncertainty of customer acceptance of Verint’s products; Verint’s
lengthy and variable sales cycle makes it difficult to predict operating
results; dependence on contracts with governments for a significant
portion of Verint’s revenues; markets for Verint’s products failing to
develop; risks that Verint’s intellectual property rights may not be
adequate to protect its business; risks associated with rapidly changing
technology and the ability of Verint to introduce new products on a
timely and cost-effective basis; inability to maintain relationships
with value added resellers and systems integrators; risks associated
with Verint's ability to retain existing personnel and recruit and
retain qualified personnel; risks associated with changes in the
competitive or regulatory environment in which Verint operates; risks
associated with significant foreign operations, including fluctuations
in foreign currency exchange rates; risks associated with Comverse
Technology, Inc. controlling Verint’s business and affairs; and other
risks described in filings with the Securities and Exchange Commission.
These risks and uncertainties, as well as others, are discussed in
greater detail in the filings of Verint with the Securities and Exchange
Commission. All documents are available through the SEC’s Electronic
Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or
from Verint’s website at www.verintsystems.com. Verint makes no
commitment to revise or update any forward-looking statements
Verint, the Verint word mark, STAR-GATE, RELIANT, LORONIX and ULTRA are
trademarks of Verint Systems Inc. Other names may be trademarks of
their respective owners.
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