Halifax General Insurance Selects Verint ULTRA Solution (email this article)

MELVILLE, N.Y.--(BUSINESS WIRE)--Nov. 14, 2005--Verint Systems Inc. (Company Profile, Past Stories, Case Studies) (NASDAQ: VRNT - News), a leading provider of analytic software-based solutions for communications interception, networked video security and enterprise business intelligence, today announced that Halifax General Insurance Services has selected Verint's ULTRA(TM) suite to ensure a high level of customer satisfaction across its five contact centers in the UK and Ireland. The Verint solution will be delivered in conjunction with partner BT (NYSE: BT - News).

Halifax General Insurance Services is part of HBOS plc (LSE: HBOS - News) and provides home, travel and repayment insurance. With approximately 9.5 million policyholders and $1.4 billion in gross written premium per year, Halifax General Insurance is one of the UK's leading general insurers.

"Verint's ULTRA solution will play an important role in our ongoing strategy to provide continuous improvement for our customers," said Alex Harrison, customer services and claims director at Halifax General Insurance. "ULTRA's actionable intelligence will enable us to better understand what our customers want and need and provide a consistent, high quality customer experience."

ULTRA and its Analytics suite drive total quality by enabling organizations of all sizes to cost effectively capture all customer interactions and extract actionable intelligence from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to all customer data through ULTRA's Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.

"Today's leading enterprises recognize that their customer interactions are a valuable source of actionable intelligence for continuous improvement of customer-centric programs and processes," said Dan Bodner, CEO and President of Verint Systems. "We are pleased that Halifax General Insurance Services has chosen to make ULTRA and its Analytics suite an integral part of their customer service enhancement efforts."

About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT - News). Visit us at our website www.verint.com.

Note: Certain statements concerning Verint's future revenues, earnings per share, results or prospects are "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; aggressive competition in all of Verint's markets, which creates pricing pressure; risks that Verint's intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; risks associated with integrating the business and employees of Opus; risks associated with consummating of the acquisition of MultiVision; risks associated with integrating the assets and business acquired from ECtel Ltd. and RP Sicherheissysteme GMBH; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; decline in information technology spending; changes in the demand for Verint's products; challenges in increasing gross margins; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint's effective tax rate; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint's infrastructure in order to be able to continue to grow; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; ri sks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.

Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.