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Verint Named Market Leader by DMG Consulting LLC (email this article)

Industry Analyst Firm Cites Verint for Leading Market Share in North American and European Contact Center Markets for First Half of 2005

CRM Headline News

MELVILLE, N.Y. November 07, 2005 – Verint Systems Inc. (Company Profile, Past Stories, Case Studies) (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence, today announced that industry analyst DMG Consulting has named Verint® the market leader for North America and Europe in its newly published 2005 Quality Management/Liability Recording Mid-Year Market Share Update report.

DMG Consulting LLC leverages technology, process and people to optimize operational efficiency, sales and profits for their clients. Their customers include Global 2000 companies such as MCI, Nortel Networks, RealNetworks, Stride Rite, J. Jill Group, HBCS and Roadway Express. According to DMG Principal Donna Fluss, “Verint has momentum and is executing well on its actionable intelligence strategy. This is directly reflected in their market share leadership in the North American and European markets.”

Verint’s ULTRA™ solution and its Analytics suite allows organizations of all sizes to cost effectively capture every customer interaction and extract the actionable intelligence contained within these transactions – whether from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to customer data through ULTRA’s Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.

“We are honored to be recognized by DMG Consulting for our continued market leadership in the first half of 2005,” said Mariann McDonagh, Vice President of Global Marketing for Verint. “Actionable intelligence enables our global clients to optimize their customer-focused operations and this report underscores Verint’s strong momentum, differentiated approach and the business value of our solutions.”

About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com.
 

Editorial Contact:
Mariann McDonagh
Verint Systems
(516) 677-7191
mariann.mcdonagh@verintsystems.com