MELVILLE, N.Y.--(BUSINESS WIRE)--Oct. 3, 2005--Verint Systems Inc. (Company
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Studies) (NASDAQ: VRNT - News), a leading provider of analytic software-based solutions for communications interception, networked video security and enterprise business intelligence, today announced that Friends Provident (LSE: FP - News) is deploying Verint's ULTRA(TM) solution to enhance the service it provides across 14 customer service locations in the UK. The Verint solution is being delivered in conjunction with BT (NYSE: BT - News), who is implementing ULTRA as part of a converged services voice and data IP solution for Friends Provident.
Friends Provident is one of the leading financial services groups in the UK and a member of the FTSE 100 Index. With a history dating back to 1832, Friends Provident provides life insurance, pensions and asset management services to both Independent Financial Advisors (IFAs) and its more than 2.5 million policyholders.
"Verint's ULTRA solution is a vital part of our strategy for improving the quality of service we provide to our customer base, especially our IFAs," said Mike Evans, Systems Consultant, Friends Provident. "The high quality of our service continues to be a key differentiator in ensuring the loyalty and success of our IFAs."
ULTRA and its Analytics suite drive total quality by enabling organizations of all sizes to cost effectively capture all customer interactions and extract actionable intelligence from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to all customer data through ULTRA's Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.
"We are pleased to help Friends Provident deliver superior service to both its direct customer base and its agents," said Dan Bodner, CEO and President of Verint Systems. "Friends Provident joins the growing number of financial institutions worldwide that have chosen to make ULTRA a key part of their enterprise-wide customer service strategies."
About Verint Systems Inc.
Verint® Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT - News). Visit us at our website www.verint.com.
Note: Certain statements concerning Verint's future revenues, earnings per share, results or prospects are "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: risk associated with integrating the business and employees of Opus; risks associated with consummating of the acquisition of MultiVision risks associated with integrating the assets and business acquired from ECtel Ltd. and RP Sicherheissysteme GMBH; introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates;decline in information technology spending; changes in the demand for Verint's products; challenges in increasing gross margins; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; aggressive competition in all of Verint's markets, which creates pricing pressure; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint's effective tax rate; risks that Verint's intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint's infrastructure in order to be able to continue to grow; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.
Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.
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