Verint Announces New Opus Performance Analytics Solution (email this article)

# MELVILLE, N.Y.--(BUSINESS WIRE)--Sept. 26, 2005--Verint Systems Inc. (Company Profile, Past Stories, Case Studies) (NASDAQ:VRNT - News):Latest Version of Opus Suite Combines Proven Process Optimization Techniques With Sophisticated Analytics to Help Enterprises Enhance Performance of Their Customer-Facing and Back Office Operations

Verint Systems Inc. (NASDAQ:VRNT - News), a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence, today announced the latest Opus Performance Analytics solution. The new Opus offering combines proven process optimization techniques with sophisticated performance analytics to help enterprises enhance operational performance across their customer-facing and back office operations.

The Opus Suite includes sophisticated performance analytics that integrate and analyze data from a variety of systems across the enterprise, including customer and operational databases such as CRM and ERP, and presents this data in an executive dashboard to help management identify areas of improvement and drive operational performance. The Opus Suite dashboard delivers business process, compliance and operational performance intelligence directly to executives and alerts them when performance in key areas drops below acceptable levels. Executives can then drill down by department, team, or individual to determine the root cause of the unacceptable performance levels.

The Opus Solution combines performance analytics with proven optimization techniques to help enterprises meet their operational performance objectives and achieve a high ROI. One of the most significant additions to the Opus Suite is the Codas Operational Advisor(TM), a knowledge base of actionable performance management insights and proven best practices that is tailored to each customer during implementation. When an operational problem surfaces, Codas automatically draws upon process optimization best practice models to suggest the appropriate corrective actions. As a result, the user can take immediate steps to bring service levels back to or above expectations.

The new Opus offering contains many powerful enhancements including:
* Root cause analysis of the specific business processes that drive performance results
* Codas Operational Advisor knowledge base of performance management insights that proactively suggests corrective actions for identified performance gaps
* Flexible performance scoring and competency measurement capabilities to effectively align overall enterprise strategy with operational execution and reporting
* Point-and-click interface to simplify enterprise data integration and the requisite remapping of data when organizational dynamics change
* High impact executive dashboards, reports and scorecards to enhance enterprise decision making
* Resource modeling scenarios to test and measure the impact of dynamic workforce changes

"The Opus Solution is designed to help enterprises identify root causes of under-performance and provide a methodology for continuously monitoring the effectiveness of their operations," said Dan Bodner, President and CEO, Verint Systems. "This addition to Verint's actionable intelligence portfolio will help large organizations improve operational performance across their entire enterprise."

Verint's Opus Solutions helps global 2000 corporations improve operating results in their customer contact and processing centers. With its award-winning operational performance analytics and proven performance optimization methodologies, Opus improves underlying business processes, trains front-line people and equips customer management teams with actionable intelligence to enhance their customer-facing and back office operations. Opus Solutions delivers strong return on investment and consistent cost savings and service improvements for enterprise customers.

About Verint Systems Inc.
Verint® Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ:CMVT - News). Visit us at our website http://www.verint.com.

Note: Certain statements concerning Verint's future revenues, earnings per share, results or prospects are "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: risk associated with integrating the business and employees of Opus; risks associated with consummating of the acquisition of MultiVision risks associated with integrating the assets and business acquired from ECtel Ltd. and RP Sicherheissysteme GMBH; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; decline in information technology spending; changes in the demand for Verint's products; challenges in increasing gross margins; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; aggressive competition in all of Verint's markets, which creates pricing pressure; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint's effective tax rate; risks that Verint's intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint's infrastructure in order to be able to continue to grow; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risk s associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.

Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex, Opus Suite and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.